Senior Program Implementation Specialist

LRQA Group Limited; Hong Kong; On-site; HKD 420,000 - 540,000; Full time

Job summary

LRQA Group Limited in Hong Kong is seeking a Senior Program Implementation Specialist to help deliver Worker Survey and Worker Voice programs for global brands across Asia. This role involves coordinating delivery, engaging clients, and translating insights into actionable improvements.

You will manage planning, reporting, and stakeholder communications, working with multinational clients and internal teams to ensure timely, high-quality outcomes and ongoing program success.

Qualifications

• Bachelor’s degree in business, supply chain, sustainability, or social sciences.
• 3–5 years of relevant client servicing or project implementation experience.
• Strong client service and stakeholder engagement skills.
• Experience in survey delivery, reporting, or related activities preferred.

Responsibilities

• Coordinate delivery of Worker Survey and Worker Voice programs, including planning, deployment, reporting, and follow-up.
• Serve as day-to-day client contact, managing timelines, deliverables and stakeholder engagement.
• Collaborate with internal and external partners to ensure on-time, quality delivery and client satisfaction.
• Maintain project plans, trackers, documentation and status updates, highlighting risks and dependencies.
• Support the implementation of improvement actions and program follow-up activities.

Skills

Client servicing

Account management

Project coordination

Survey delivery

Data analysis

Stakeholder engagement

English

Cantonese

Mandarin

Education

Bachelor’s degree

Job description

Senior Program Implementation Specialist

Job ID:44577
Location:LRQA - Hong Kong - Cambridge Hou
Position Category:Project Management
Position Type:Employee Regular

IR35 Status:[[custIR35]]

Role Purpose:

Join a growing team delivering Worker Survey and Worker Voice program for leading global brands and their supply chain partners across Asia and beyond. Our work helps organizations gather meaningful worker feedback, identify opportunities for improvement, and strengthen responsible business practices.

As a Senior Program Implementation Specialist, you will work directly with clients and internal teams to coordinate program delivery, support worker engagement initiatives, analyze findings, and help translate worker feedback into practical actions and measurable outcomes. The role combines project coordination, client engagement, reporting, and consulting exposure, making it an excellent opportunity for individuals interested in sustainability, responsible sourcing, ESG, supply chain operations, and worker engagement.

This position offers the opportunity to work with multinational clients, gain exposure to global supply chain sustainability programs, and develop expertise in Worker Voice, human rights due diligence, and responsible business practices.

Key Responsibilities

• Coordinate the delivery of assigned Worker Survey and Worker Voice programs, including project planning, survey deployment, reporting, client debriefs, and follow-up activities.
• Serve as a key day-to-day contact for assigned clients, supporting program communications, timelines, deliverables, and stakeholder engagement.
• Work closely with internal teams and external partners to ensure projects are delivered on time and in accordance with agreed quality standards and client requirements.
• Maintain project plans, trackers, documentation, and status updates, highlighting risks, dependencies, and potential delivery issues.
• Support survey design, customization, communications, deployment and reporting activities based on client needs and established methodologies.
• Review program findings and contribute to the preparation of client reports, presentations, and recommendations.
• Facilitate routine client meetings, project reviews, workshops, and webinars, documenting key actions and follow-up items.
• Support the implementation of improvement actions and program follow-up activities where applicable.
• Contribute to service improvement initiatives, knowledge management, proposal development, and other business support activities as required.

What You’ll Bring:

• Bachelor’s degree in business, Supply Chain Management, Sustainability, Social Sciences, or related discipline.
• 3-5 years of relevant experience in client servicing, account management, program or project implementation, consulting, research, supply chain operations, sustainability, social compliance, or other B2B service environments.
• Demonstrated experience coordinating or supporting client-facing projects from planning through delivery, reporting and completion.
• Strong client service, stakeholder engagement, and project coordination skills, with the ability to manage competing priorities and maintain effective working relationships with clients and internal stakeholders.
• Experience in survey delivery, research operations, data analysis, reporting, presentation development, or related client-facing project activities is preferred.
• Knowledge of Worker Voice, responsible sourcing, human rights, supply chain sustainability, employee engagement, ESG, or related topics is an advantage.
• Excellent written and spoken English; Cantonese, Mandarin.

Travel Requirements

The role is primarily office-based, with most client engagement conducted virtually. Occasional domestic and international travel may be required to support client meetings, workshops, survey deployments, and program implementation activities.

Why Join LRQA?

• Be part of a purpose-driven organization shaping a safer, more sustainable future.
• Work with global clients and cutting-edge digital solutions.
• Enjoy a collaborative, inclusive, and growth-oriented culture.
• Competitive compensation and benefits package.

Who are LRQA?

LRQA is a leading global assurance partner, combining deep industry expertise with innovative solutions to help organizations manage risk, improve performance, and drive sustainable growth.

Operating in over 50 countries with a team of 2,500+ professionals, we support more than 60,000 clients worldwide through assurance, certification, cybersecurity, inspection, and training services. Our purpose is simple: to help businesses build a safer, more secure, and more sustainable future.

What We Offer:

Join a global team where your expertise is valued and your development is supported. We offer a collaborative work environment, opportunities for professional growth, flexible working arrangements where applicable, a competitive salary aligned with the market, and a comprehensive benefits package.

Pre-Employment Checks

If you are successful in securing a role with us, we may carry out pre-employment checks, as permitted by local law, including verification of identity, right to work, employment history, education, and criminal records where applicable.

These checks are conducted by our trusted screening partner, Cfirst, in compliance with applicable data protection laws. Any personal data collected will be used solely for recruitment purposes, stored securely, and retained only as required.

Diversity and Inclusion at LRQA:

We are on a mission to be the place where we all want to work and we are passionate about embracing different perspectives because we understand the value this brings to our business, our clients and each other. We are all about creating a safer and more sustainable future and our inclusive culture is right at the heart of our business.

Together our employees make our communities better and we want you to be part of our diverse team!

LRQA is a leading global assurance provider. The integrity and expertise we bring to our partnership with clients support their journey to a safer, more secure and more sustainable future. (Group entities).