Senior Personal Lines Claims Specialist

Robert Half Hong Kong Limited; Hong Kong; On-site; HKD 180,000 - 360,000; Full time

Job summary

Robert Half Hong Kong Limited is seeking a Claims Officer/Senior Officer (Personal Lines) to join our client's established general insurance team in Hong Kong. You will manage end-to-end personal lines claims, coordinating with policyholders, intermediaries, and service providers to ensure accurate and timely settlements.

Fluency in English and Cantonese is essential, with 1–5 years of General Insurance claims experience preferred.

Qualifications

• 1–5 years of General Insurance claims experience.
• Personal Lines claims experience in Motor/Travel/Home/Accident & Health preferred.
• Strong communication and customer service skills.
• Detail-oriented with a proactive attitude.

Responsibilities

• Handle personal lines insurance claims from notification to settlement.
• Assess claim documents and ensure timely claims processing.
• Liaise with policyholders, intermediaries, service providers, and internal stakeholders.
• Provide professional claims support and resolve customer enquiries.
• Ensure compliance with company policies and regulatory requirements.
• Support the team in achieving service and operational targets.

Skills

Claims handling

Customer service

Communication

Bilingual English/Cantonese

Job description

Robert Half Hong Kong Limited is seeking a Claims Officer/Senior Officer (Personal Lines) to join our client's established general insurance team in Hong Kong. You will manage end-to-end personal lines claims, coordinating with policyholders, intermediaries, and service providers to ensure accurate and timely settlements.

Fluency in English and Cantonese is essential, with 1–5 years of General Insurance claims experience preferred.