Claims Specialist: Home & Personal Lines (Bilingual)

Allianz Worldwide Partners (Hong Kong) Limited; Hong Kong; On-site; HKD 180,000 - 300,000; Full time

Job summary

Allianz Worldwide Partners (Hong Kong) Limited invites a dedicated Claim Officer to join our Personal Lines Claims team. You will deliver high-quality claims services across our General Insurance portfolio, with a focus on Home, Personal Accident and Hospital Income insurance.

Key duties include daily claims servicing, registration and verification of submissions, evaluating coverage, investigating claims, and fair settlements.

Qualifications

• Minimum 2 years of relevant experience in insurance claims, customer service, complaint handling, or the financial services sector.
• Bachelor's degree preferred in Business Administration, Finance, Insurance, Risk Management, or Law.
• Progress toward or attainment of professional insurance qualifications (ACII, ANZIIF, or FLMI) is advantageous.
• Proficiency in MS Office Applications (Word, Excel, PowerPoint, Outlook).
• Fluent in English and Chinese (Cantonese and Mandarin).

Responsibilities

• Provide daily claims servicing, including registration, documentation, and verification of claims to ensure compliance with policy terms and internal guidelines.
• Process and review Personal Line claims by evaluating coverage, investigating claim validity, and calculating settlement amounts.
• Liaise with policyholders, intermediaries, and external third parties to facilitate a smooth claims journey.
• Participate in departmental initiatives and process improvement projects to increase efficiency and customer experience.
• Undertake other ad-hoc tasks as assigned by management.

Skills

English

Chinese (Cantonese/Mandarin)

Education

Bachelor's degree in Business Administration, Finance, Insurance, Risk Management, or Law

Tools

MS Office Suite (Word, Excel, PowerPoint, Outlook)

Job description

Allianz Worldwide Partners (Hong Kong) Limited invites a dedicated Claim Officer to join our Personal Lines Claims team. You will deliver high-quality claims services across our General Insurance portfolio, with a focus on Home, Personal Accident and Hospital Income insurance.

Key duties include daily claims servicing, registration and verification of submissions, evaluating coverage, investigating claims, and fair settlements.