(Senior) Operations Manager

Harrow International Management Services Limited; Hong Kong; On-site; HKD 900,000 - 1,300,000; Full time

Job summary

Asia International School Limited (AISL) seeks an Operations Manager/Senior Operations Manager to drive high-quality operations across AISL Harrow schools. You will lead regional teams, optimize costs and revenue, and support new campuses with robust pre-opening readiness and governance.

The role emphasizes P&L oversight, vendor partnerships, and customer-centric experiences, ensuring safety, quality, and scalable operations across our multi-site network.

Qualifications

• Minimum 10-12+ years in progressive operations leadership within a global context.
• Experience overseeing multi-site operations with strong governance and execution.
• Proven P&L ownership across campuses or sites with budget control.
• Track record leading pre-opening readiness and new facility launches.
• Commitment to premium, customer-first service standards and safety.

Responsibilities

• Lead school operations supervision across designated campus clusters with governance standards.
• Drive cost control, vendor optimization, and revenue-enhancement initiatives.
• Oversee pre-opening playbooks ensuring facilities ready for opening dates.
• Standardize operating procedures and enforce QA framework across campuses.
• Manage change and stakeholder alignment between group leadership and sites.

Skills

Operations leadership

P&L management

Pre-opening & buildout

Stakeholder management

Cost optimization

Customer-centric experience

Job description

Job Title: Operations Manager or Senior Operations Manager

Work Location: Wan Chai

About Us: Asia International School Limited (AISL)

Asia International School Limited (AISL) is a leading provider of premium K-12 education in Asia, operating the prestigious AISL Harrow family of schools across Thailand, Hong Kong SAR, Mainland China, and Japan. Bringing over 450 years of educational heritage from the UK to dynamic Asian markets, we blend traditional British excellence with modern innovation. Joining our headquarter team means becoming a key architect in shaping future-ready education and inspiring the next generation of global leaders.

Role Overview

The role is responsible for driving consistent, high-quality operational performance across AISL Harrow schools, combining group-level governance with hands-on, on-the-ground execution. Working closely with school and Group leadership, the role will strengthen operational standards, optimize cost and revenue performance, support new school and facility openings, and continuously enhance the parent and student experience across our multi-site network.

School Operations Supervision & On-Ground Governance

Supervise and mentor Regional Operations Leads and school-level operational managers across designated campus clusters (GBA, Greater China, Asia)

Establish strong supervision protocols over school operations, ensuring daily campus execution aligns strictly with AISL Harrow operating standards, local regulations, and brand expectations.

Alongside AD of Operations Excellence to conduct regular on-site operational reviews and quality checks, partnering directly with School Head of Operations to identify operational bottlenecks and drive immediate remediation.

P&L Management & Commercial Optimization

Take ownership of operational cost drivers across school campuses, partnering with Centralized Procurement and Operations Excellence to drive vendor savings, commercial partnership deals, and economies of scale.

Identify and drive local revenue enhancement opportunities across campuses, including auxiliary service monetization, facility utilization, summer programs, and commercial venue usage.

Support Director, Group Operations Monitor financial operational metrics across all schools, delivering transparent financial reporting and performance variance analysis to Group Leadership.

Pre-Opening, Facility Buildout & Expansion Leadership

Support Director, Group Operations to lead the operational pre-opening framework for new school launches, campus extensions, and digitalised operations workflows.

Support school Head of Operations to oversee new school/facility readiness playbooks, ensuring catering, transportation, safety, and facilities management infrastructure are fully operational prior to school opening dates.

Work with Construction/ project teams and school Head of Operations to ensure human-centric, customer-focused facility design principles are embedded into new construction and renovation projects.

Operations Excellence & Customer Experience

Standardize core AISL operating procedures and enforce the Quality Assurance Framework (QAF) across all school campuses.

Maintain an uncompromised customer-centric focus, using parent and student feedback to continuously refine campus dining, safety, facility cleanliness, and daily operational touchpoints.

Implement digital capabilities, operational transparency dashboards, and automation solutions (such as robotics) to drive operational efficiency and smart campus modernization.

Matrixed Stakeholder & Change Management

Act as the strategic operational bridge between Group Leadership, functional pillars (Centralized Procurement, Food QA & Health/Safety), and School Operations Leadership.

Facilitate operational change management, ensuring smooth adoption of central initiatives and group-wide technology deployments across all school sites.

Requirements

MNC Background: Minimum 10-12+ years of progressive operations leadership experience within a global multinational corporation (premium education, luxury hospitality, multi-unit retail, or commercial services).

Dual Market Experience: Demonstrated experience managing both Group-level strategic framework development and hands-on, in-market operational execution across multi-site environments.

P&L Management: Mandatory experience managing multi-site operational P&Ls, including budget allocation, cost control, vendor cost optimization, and revenue generation.

Pre-Opening & Facility Buildout: Proven track record leading pre-opening readiness, new facility launches, or retail store builds from blueprint planning through to operational launch.

Customer-Centric Mindset: Deep commitment to delivering premium, customer-first service experiences (parents, students, campus guests) while maintaining rigorous operational safety and quality standards.

Stakeholder Management: Exceptional capability to influence and collaborate across matrixed stakeholders, including corporate executives, School Headmasters, local operational teams, and external commercial partners.

About Harrow International School Hong Kong

Harrow International School Hong Kong is the first international boarding and day school in Hong Kong. It is the third school in the Harrow family of schools in the Asia region and provides a British education from Early Years to Year 13 in custom-built facilities in a stunning location in Hong Kong. The School combines elements of educational philosophy, practice and traditions from Harrow School in London with the international mindedness of a diverse pupil body in Hong Kong. Having opened in September 2012, the School roll is currently around 1600 and the school achieves the best results in Hong Kong at A-level and GCSE.