Senior Officer, Retail Experience

Airport Authority Hong Kong; Hong Kong; On-site; HKD 300,000 - 420,000; Full time

Job summary

Airport Authority Hong Kong is seeking a capable marketing professional to manage CRM initiatives and tenant engagement. The role focuses on developing digital campaigns, maintaining CRM dashboards, and coordinating with internal teams and external partners to deliver effective marketing programs.

The ideal candidate has a degree in business-related fields and at least 3 years of experience in CRM management, with strong communication skills in English and Chinese.

Qualifications

• Degree in Business Administration, Information Systems, Marketing or related discipline.
• Minimum 3 years of relevant marketing experience, with CRM management and tenant liaison preferred.
• Proven track record delivering CRM initiatives or campaigns.
• Knowledge of CRM systems and dashboards.

Responsibilities

• Support development and enhancement of digital initiatives, including UAT and vendor coordination.
• Monitor CRM and related systems with IT to ensure timely issue resolution and stable operations.
• Support tenant engagement activities and collaborations with tenants.
• Handle tenant on-boarding, training and system access support.
• Maintain and enhance CRM dashboards and perform regular data analysis and reporting.
• Perform ad-hoc duties as required.

Skills

CRM management

Tenant liaison

Project management

Data analysis

Communication skills

English & Chinese

Languages: EN/CN

Education

Bachelor’s degree in Business/IS/Marketing

Tools

CRM systems

CRM dashboards

Job description

Where Your Career Takes Flight

Airport Authority Hong Kong (AA) manages and operates Hong Kong International Airport, one of the finest and busiest airports in the world.

Where Your Career Takes Flight

Airport Authority Hong Kong (AA) manages and operates Hong Kong International Airport, one of the finest and busiest airports in the world. We now invite high calibre talent with creativity and passion to join us for a rewarding and meaningful career journey. We care for our people and provide colleagues with a fair, open and supportive workplace. By joining us, you will contribute to the continued success and growth of a key infrastructure and economic engine of Hong Kong, gaining invaluable experiences in a unique environment and enjoying boundless opportunities to unleash your full potential. Together we will share the pride of our leadership status in the global aviation industry and our commitment to sustainability.

Responsibilities:

• Support the development and enhancement of new digital initiatives, including user acceptance testing (UAT), system implementation via coordination with internal stakeholders and external vendors
• Monitor CRM and related systems and work with IT Department and vendors to ensure timely issue resolution, system updates and maintain stable operations
• Support the execution of member engagement activities and collaborations with tenants
• Handle tenant on-boarding, training and providing support in any enquiries related to system access, account maintenance and reimbursement
• Maintain and enhance the CRM dashboard and conduct regular data analysis and prepare reports
• Perform any ad-hoc duties as required

Requirements:

• Degree holder in Business Administration, Information Systems, Marketing or related disciplines
• Minimum 3 years of relevant experience in marketing, with experience in CRM management and tenant liaison is preferred
• Proven track record in delivery CRM initiatives, system or promotion related campaigns
• Knowledge of CRM systems and dashboards
• Strong project management and problem-solving skills
• Proactive, attention to details, independent and agile to meet ever-changing marketing needs
• Excellent interpersonal and communications skills
• Excellent command of spoken and written English & Chinese. Knowledge of Putonghua is an advantage