Assistant Manager, AI & Innovation

Airport Authority Hong Kong; Hong Kong; On-site; HKD 900,000 - 1,300,000; Full time

Job summary

Airport Authority Hong Kong is seeking an experienced AI/GenAI Product Manager to lead digital initiatives across the airport ecosystem. You will coordinate with cross-functional teams, owners, and partners to plan architecture, manage delivery, and ensure alignment with governance and compliance.

The role emphasizes AI/GenAI product strategy, performance monitoring, and continuous improvement to enhance airport productivity and services. Fluency in English and Chinese is required.

Qualifications

• Degree holder in Computer Science, Engineering, IT or related disciplines with 6+ years IT experience including product management.
• PM certifications such as PMP/ Agile preferred.
• Experience delivering AI/GenAI projects with hybrid delivery models.

Responsibilities

• Collaborate with stakeholders to identify AI/GenAI use cases for digitalization.
• Manage multiple AI product initiatives ensuring on-time, on-budget delivery.
• Define digital journey architecture and design alongside partners.
• Evaluate solution designs for alignment with AA standards and governance.
• Quantify costs/benefits of digitalization with cross-functional leaders.
• Monitor performance and drive continuous improvement of AI solutions.

Skills

Project management

AI/GenAI experience

Cross-functional leadership

Business analytics

Cloud/on-prem design

Jira/Confluence

English & Chinese

Education

Bachelor's degree in CS/Engineering

PMP/Agile cert

Tools

JIRA

Confluence

Cloud platforms

Job description

Where Your Career Takes Flight

Airport Authority Hong Kong (AA) manages and operates Hong Kong International Airport, one of the finest and busiest airports in the world.

Where Your Career Takes Flight

Airport Authority Hong Kong (AA) manages and operates Hong Kong International Airport, one of the finest and busiest airports in the world.

We now invite high calibre talent with creativity and passion to join us for a rewarding and meaningful career journey.

We care for our people and provide colleagues with a fair, open and supportive workplace.

By joining us, you will contribute to the continued success and growth of a key infrastructure and economic engine of Hong Kong, gaining invaluable experiences in a unique environment and enjoying boundless opportunities to unleash your full potential.

Together we will share the pride of our leadership status in the global aviation industry and our commitment to sustainability.

Responsibilities

• Work closely with cross-functional stakeholders & partners to analyze current airport business and operations to identify and prioritize the use cases for process optimization via digitalization
• Act as project manager of various initiatives to implement the digital products for the HKIA, manage solution partners to ensure the deliverables with good quality, within schedule and approved budget using different project delivery methodologies
• Act as AI/GenAI/Agentic AI product manager to lay out the digital journey by managing the planning, architecture and design, activities and quality related to but not limited to AI/GenAI/Agentic AI products to improve airport productivity and services
• Participate in technical design process, reviewing the technical designs and documents provided by partners, provide constructive suggestions and insights to ensure they align with the project objectives and goals of the solutions
• Work closely with cross-functional leaders and peers from other departments to quantify the cost and benefits of digitalization by working out the objectives, approaches, level of digitalization, expected outcomes and benefits
• Work closely with ITD governance parties (e.g. Enterprise Architecture, Cybersecurity, Infrastructure) to ensure solution architecture and design, and implementation compliance with AA standards, regulations and industry best practices
• Monitor and evaluate the performance of AI/GenAI/Agentic AI solutions and collaborate with internal/external teams and business partners to identify continuous improvement opportunities and enhance the product
• Keep the innovation mind-set. Conduct market research and study to stay updated on latest technologies and best practices related to but not limited to AI/GenAI/Agentic AI

Requirements

• Degree holder in Computer Science, Engineering, Information Technology, Big Data Analytics, Artificial Intelligence or related disciplines with at least 6 years of IT experience, of which at least 3 years in project or product management role with end-to-end product delivery including solution design, business analysis or similar experience
• Project Management Professional (PMP) certifications, Agile Scrum Master certifications, Business Analytics, Design Thinking or equivalent certifications preferred
• Hands-on experience in solution delivery using waterfall, agile or hybrid model with strong business analytics and documentation skills using relevant tools such as JIRA, Confluence, etc.
• Hands-on experience in cloud-based, on-premises and mixed technical design, implementation and support of AI, GenAI and/or Agentic AI solutions is preferred. Knowledge of model fine-tuning and evaluation techniques, agentic harness engineering would be an advantage
• Experience in AI/GenAI/Agentic AI tools in the market such as productivity tools, image/video/audio generation tools/solutions, coding assistance tools, autonomous agents, etc. would be an added advantage
• Mature, self-motivated, customer-oriented with excellent communication and project/product management skills, strong analytical and problem-solving skills
• Detail-oriented, well-organized and good time management, open-minded and flexible, proactive with a strong sense of ownership
• Strong drive for continuous learning and professional growth, enthusiasm for the latest AI/GenAI/Agentic AI technologies and their applications
• Excellent command of written and spoken English and Chinese with knowledge of Putonghua is an advantage