(Senior) Officer, Business Planning & Development

Global Sports Jobs Limited; Hong Kong; On-site; HKD 420,000 - 700,000; Full time

Benefits offered by this job

Dynamic working environment

Development opportunities

Job summary

Global Sports Jobs Limited is seeking a strategic professional to support the development and execution of a unique ultimate customer journey within the Racing Division in Hong Kong. You will help acquire, retain and reactivate owners, coordinating cross-divisional planning and long-term strategy across touchpoints.

The role emphasizes data analytics, KPI review, and close collaboration with stakeholders to translate insights into actionable business plans and programs.

Qualifications

• Bachelor's degree or above in Statistics, Computing, Data Science, Business Analytics or related disciplines.
• 3 to 5 years of relevant working experience.
• Proficiency in Office 365 applications (Power BI, Tableau), MS Excel Macro, Pivot Table, MS Word, MS PowerPoint and Copilot.

Responsibilities

• Assist in developing customer experience strategy and creating a total ownership journey
• Take accountability for data analytics to facilitate insights for new concept development
• Review KPIs on a regular basis from various perspectives and summarise key findings as insights for managers' decision-making
• Work closely with cross-functional stakeholders to ensure alignment and implementation of business plans across teams
• Work with the engagement team on regular reviews of programmes and plans and their execution, ensuring that insights and learnings are generated
• Coordinate and facilitate meetings, workshops and presentations related to business planning activities
• Initiate and execute new ideas that support acquisition, retention and reactivation
• Assist in the design and implementation of acquisition, retention and reactivation programmes
• Manage internal processes and budget
• Support ad-hoc duties and projects as required

Education

Bachelor's degree or above in Statistics, Computing, Data Science, Business Analytics or related disciplines

Tools

Power BI

Tableau

Excel Macro

Pivot Tables

MS Word

MS PowerPoint

Copilot

Job description

About the Role

The role supports the development and implementation of a unique ultimate customer journey that leverages all the touchpoints the Club can offer. It plays a critical part in building and sustaining connections with existing and potential owners. The post-holder is involved in cross-divisional team planning and in implementing strategy focused on the acquisition, retention and reactivation of owners over the long run, in line with the defined customer journey. The position sits within the Racing Division, which manages all aspects of Hong Kong's world-class sport of horse racing across the full value chain, from importation and training to racedays, equestrian, welfare, integrity and international engagement.

Key Responsibilities

• Assist in developing customer experience strategy and creating a total ownership journey
• Take accountability for data analytics to facilitate insights for new concept development
• Review KPIs on a regular basis from various perspectives and summarise key findings as insights for managers' decision-making
• Work closely with cross-functional stakeholders to ensure alignment and implementation of business plans across teams
• Work with the engagement team on regular reviews of programmes and plans and their execution, ensuring that insights and learnings are generated
• Coordinate and facilitate meetings, workshops and presentations related to business planning activities
• Initiate and execute new ideas that support acquisition, retention and reactivation
• Assist in the design and implementation of acquisition, retention and reactivation programmes
• Manage internal processes and budget
• Support ad-hoc duties and projects as required

Required Experience & Qualifications

• Bachelor's degree or above majoring in Statistics, Computing, Data Science, Business Analytics or related disciplines
• 3 to 5 years of relevant working experience
• Proficiency in Office 365 applications (Power BI, Tableau), MS Excel Macro, Pivot Table, MS Word, MS PowerPoint and Copilot

Preferred Skills

• Previous working experience in consultancy, agencies or the high-end luxury industry
• Knowledge of web applications, cloud platforms, AI technologies or data analytics solutions

Salary

Competitive salary and benefits package

Benefits & Perks

• Dynamic working environment
• Development opportunities