Senior Manager, Data Office (Analytics Models & Insight Products) (3-year contract)

Global Sports Jobs Limited; Hong Kong; Presencial; HKD 1.000.000 - 1.800.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Benefits package

Dynamic working environment

Development opportunities

Descripción de la vacante

The Hong Kong Jockey Club is seeking a senior data leader to own analytics models and the insights roadmap, leading a team of data scientists and analytics professionals. You will collaborate with governance, data platform, IT and business stakeholders to deliver impactful, AI-driven solutions and drive adoption across clubs and channels.

This role reports to the Head of Data and sits within the Membership and Customer Excellence Division, overseeing analytics for customer experiences across

Formación

• 10+ years of professional experience.
• Strong track record in using data and insights to support customer strategy.
• Minimum 5 years of hands-on experience in developing and implementing customer prediction models or advanced analytics solutions.
• Experience in portfolio oversight and governance frameworks.
• Strong stakeholder management and collaboration.

Responsabilidades

• Define and own the analytics models and insights roadmap to support strategic and operational decision-making.
• Lead end-to-end lifecycle of analytics and insight products, including ideation, prioritisation, development, deployment, adoption and continuous improvement.
• Manage the development, validation, deployment and monitoring of predictive, prescriptive and AI-driven analytical models.
• Build and manage reusable insight products and decision-support tools across business divisions.
• Partner with business stakeholders to identify opportunities where analytics and AI can deliver measurable business value and drive adoption by embedding insights into business processes and decisions.
• Lead a team of data scientists and analytics professionals to develop innovative analytical solutions and best practices.
• Translate complex analytical findings into clear business recommendations and actionable insights for management.
• Collaborate with Data Platform teams and IT teams to ensure data availability, quality and scalability required for analytics products.

Conocimientos

Leadership

Stakeholder management

Advanced analytics

AI/ML governance

Descripción del empleo

About the Role

The role owns the organisation's analytics models and insight products roadmap, leading the end-to-end lifecycle to support strategic and operational decision-making. It manages predictive, prescriptive and AI-driven models and builds reusable insight products and decision-support tools across business divisions. The position leads a team of data scientists and analytics professionals, partnering with governance, data platform, IT and business stakeholders. It sits within the Membership and Customer Excellence (MCE) Division, which oversees customer experiences across clubhouses, racecourses, Off-Course Betting Branches and digital and physical touchpoints, and manages data strategy and governance.

Key Responsibilities

• Define and own the Club's analytics models and insight products roadmap to support strategic and operational decision-making.
• Lead the end-to-end lifecycle of analytics and insight products, including ideation, prioritisation, development, deployment, adoption and continuous improvement.
• Manage the development, validation, deployment and monitoring of predictive, prescriptive and AI-driven analytical models.
• Build and manage reusable insight products and decision-support tools across business divisions.
• Partner with business stakeholders to identify opportunities where analytics and AI can deliver measurable business value and drive adoption by embedding insights into business processes and decisions.
• Lead a team of data scientists and analytics professionals to develop innovative analytical solutions and best practices.
• Partner with the Governance team to establish model governance, performance monitoring and responsible AI controls to ensure analytical solutions remain trusted, explainable and effective.
• Translate complex analytical findings into clear business recommendations and actionable insights for management.
• Collaborate with Data Platform teams and IT teams to ensure data availability, quality and scalability required for analytics products.
• Undertake other projects as assigned by the Chief Data Officer (Head of Department).

Required Experience & Qualifications

• University graduate with 10+ years of professional experience.
• Strong track record in using data and insights to support customer strategy and drive business results.
• Minimum 5 years of hands-on experience in developing and implementing customer prediction models or advanced analytics solutions.
• Proven experience in managing large-scale data and AI initiatives, including portfolio oversight and governance frameworks.
• Strong stakeholder management skills, with the ability to build trust and drive data adoption across the Club.
• Able to influence and engage others effectively, demonstrating strong peer leadership and collaboration.
• Good structured thinking skills, with the ability to simplify complex problems and translate them into practical solutions.
• Excellent communication skills, both written and verbal, with the ability to explain technical concepts in a clear way and highlight business impact to different levels of management.
• Able to work closely with stakeholders across different functions and external partners to deliver results.

Salary

• Competitive salary

Benefits & Perks

• Benefits package
• Dynamic working environment
• Development opportunities

About the Company

The Hong Kong Jockey Club is a world-class racing club founded in 1884 that acts continuously for the betterment of society. It operates a unique integrated business model comprising racing and racecourse entertainment, a membership club, responsible sports wagering and lottery, and charities and community contribution. Through this model, the Club generates economic and social value for the community and supports the HKSAR Government in combatting illegal gambling.