Senior Officer, Agency Operations

Prudential plc; Hong Kong; On-site; HKD 180,000 - 300,000; Full time

Job summary

Prudential plc is seeking a detail-oriented administrator to support the agency benefits team in Hong Kong. You will organize agency movements, monitor agent performance, and manage fringe benefits programs to ensure timely enrolment and accurate records.

The role requires a Higher Diploma or above and at least 3 years in agency administration or operations, with fluency in English and Chinese and strong MS Office skills.

Qualifications

• Minimum 3 years relevant experiences in agency administration/operations.
• Fluent in both written and spoken English and Chinese.
• Proficiency in MS Office applications including Word, Excel & PowerPoint.

Responsibilities

• Administer agency movement such as promotion, demotion, title upgrade and unit transfer.
• Agent performance management including monitoring of agent production & activity and execution of contract & position maintenance exercise.
• Implement and perform daily duties on agent fringe benefits including annual production validation and enrolment of group medical benefits, group life, dental & retirement benefits plan.
• Administer agent retirement arrangement. Handle agent’s contract extension request.
• Manage agent name card ordering and prepare annual review of guideline.
• Handle daily enquiries from agents & leaders related to agency benefits & performance management within service turnaround time to maintain a good communication between company & agency.

Skills

Agency administration

Operations

MS Office

Education

Higher Diploma or above

Tools

MS Office (Excel/PowerPoint)

Job description

Prudential’s purpose is to be partners for every life and protectors for every future. Our purpose encourages everything we do by creating a culture in which diversity is celebrated and inclusion assured, for our people, customers, and partners. We provide a platform for our people to do their best work and make an impact to the business, and we support our people’s career ambitions. We pledge to make Prudential a place where you can Connect, Grow, and Succeed.

Organise, perform and implement day-to-day operations of agency benefits team in relation to agent fringe benefits, agent performance monitoring & management and agent movements.

Job Descriptions:

• Administer agency movement such as promotion, demotion, title upgrade and unit transfer.
• Agent performance management including monitoring of agent production & activity and execution of contract & position maintenance exercise.
• Implement and perform daily duties on agent fringe benefits including annual production validation and enrolment of group medical benefits, group life, dental & retirement benefits plan.
• Administer agent retirement arrangement. Handle agent’s contract extension request.
• Manage agent name card ordering and prepare annual review of guideline.
• Handle daily enquiries from agents & leaders related to agency benefits & performance management within service turnaround time to maintain a good communication between company & agency.

Job Requirements:

• Higher Diploma or above
• Minimum 3 years relevant experiences in agency administration / operations, preferably in agency compensation, benefits and contracting
• Fluent in both written and spoken English and Chinese
• Result-oriented, attentive to details, good communication skill, mature with good manner
• Proficiency in MS office applications including Word, Excel & Power point

Prudential is an equal opportunity employer. We provide equality of opportunity of benefits for all who apply and who perform work for our organisation irrespective of sex, race, age, ethnic origin, educational, social and cultural background, marital status, pregnancy and maternity, religion or belief, disability or part-time / fixed-term work, or any other status protected by applicable law. We encourage the same standards from our recruitment and third-party suppliers taking into account the context of grade, job and location. We also allow for reasonable adjustments to support people with individual physical or mental health requirements.