Senior Agency Operations & Benefits Lead

Prudential plc; Hong Kong; On-site; HKD 180,000 - 300,000; Full time

Job summary

Prudential plc is seeking a detail-oriented administrator to support the agency benefits team in Hong Kong. You will organize agency movements, monitor agent performance, and manage fringe benefits programs to ensure timely enrolment and accurate records.

The role requires a Higher Diploma or above and at least 3 years in agency administration or operations, with fluency in English and Chinese and strong MS Office skills.

Qualifications

• Minimum 3 years relevant experiences in agency administration/operations.
• Fluent in both written and spoken English and Chinese.
• Proficiency in MS Office applications including Word, Excel & PowerPoint.

Responsibilities

• Administer agency movement such as promotion, demotion, title upgrade and unit transfer.
• Agent performance management including monitoring of agent production & activity and execution of contract & position maintenance exercise.
• Implement and perform daily duties on agent fringe benefits including annual production validation and enrolment of group medical benefits, group life, dental & retirement benefits plan.
• Administer agent retirement arrangement. Handle agent’s contract extension request.
• Manage agent name card ordering and prepare annual review of guideline.
• Handle daily enquiries from agents & leaders related to agency benefits & performance management within service turnaround time to maintain a good communication between company & agency.

Skills

Agency administration

Operations

MS Office

Education

Higher Diploma or above

Tools

MS Office (Excel/PowerPoint)

Job description

Prudential plc is seeking a detail-oriented administrator to support the agency benefits team in Hong Kong. You will organize agency movements, monitor agent performance, and manage fringe benefits programs to ensure timely enrolment and accurate records.

The role requires a Higher Diploma or above and at least 3 years in agency administration or operations, with fluency in English and Chinese and strong MS Office skills.