Officer, Agency Operations

Prudential Services Asia; Hong Kong; On-site; HKD 420,000 - 540,000; Full time

Job summary

Prudential Services Asia in Hong Kong seeks a team member to manage daily duties related to new agent appointment, licensing, and agency records maintenance. You will prepare routine reports and promptly resolve enquiries.

You will also contribute to system enhancements, provide on-the-job training to junior staff, and communicate effectively in English and Chinese. This role emphasizes accuracy, reliability, and a collaborative approach within a dynamic financial services environment.

Qualifications

• Excellent command of English and Chinese (written and spoken)

Responsibilities

• Implement and perform daily duties related to new agent appointment, licensing, and agency records maintenance.
• Prepare routine reports and ensure due completion of the daily duties and tasks.
• Promptly handle and resolve special and complicated cases and enquiries.
• Contribute to system enhancement projects and provide on-the-job training and support to junior staff.

Job description

Prudential’s purpose is to be partners for every life and protectors for every future. Our purpose encourages everything we do by creating a culture in which diversity is celebrated and inclusion assured, for our people, customers, and partners. We provide a platform for our people to do their best work and make an impact to the business, and we support our people’s career ambitions. We pledge to make Prudential a place where you can Connect, Grow, and Succeed.Implement and perform daily duties and tasks in relation to new agent appointment, licensing, agency records maintenance, visa renewal and CPD reporting.Prepare routine reports and ensure due completion of the daily duties and tasks. Promptly handle and resolve special and complicated cases and enquiries.Contribute to system enhancement project to provide opinions and ideas for User Requirements and perform User Acceptance Test.Serve as mentor and provide on-the-job training and support to junior staff.Excellent command of English and Chinese (written and spoken)Prudential is an equal opportunity employer. We provide equality of opportunity of benefits for all who apply and who perform work for our organisation irrespective of sex, race, age, ethnic origin, educational, social and cultural background, marital status, pregnancy and maternity, religion or belief, disability or part-time / fixed-term work, or any other status protected by applicable law. We encourage the same standards from our recruitment and third-party suppliers taking into account the context of grade, job and location. We also allow for reasonable adjustments to support people with individual physical or mental health requirements.