Senior Manager, Agency Strategy

Prudential Hong Kong; Hong Kong; Presencial; HKD 600 000 - 900 000; Tempo integral

Resumo da oferta

Prudential Hong Kong is seeking a Product Owner to enhance agency productivity through digital transformation. The role involves defining product roadmaps, collaborating with various teams, and ensuring effective change management. Responsibilities include optimizing agent productivity and delivering exceptional customer engagement.

Ideal candidates should possess experience in product management within insurance or fintech and demonstrate strong stakeholder management abilities. Excellent English communication skills are essential, and knowledge of Chinese is a plus.

Qualificações

• Experience as Product Owner or similar role, ideally in insurance or fintech digital products.
• Strong knowledge of change management principles and tools.
• Excellent stakeholder management and communication skills.

Responsabilidades

• Define and prioritize product roadmap aligned with business goals.
• Work closely with stakeholders and development teams.
• Lead change management and drive adoption of new workflows.

Conhecimentos

Product Owner experience

Stakeholder management

Change management principles

Agile development

Communication skills

Ability to speak Chinese

Descrição da oferta de emprego

Job Overview

Prudential’s purpose is to be partners for every life and protectors for every future. Our purpose encourages everything we do by creating a culture in which diversity is celebrated and inclusion assured, for our people, customers, and partners. We provide a platform for our people to do their best work and make an impact to the business, and we support our people’s career ambitions. We pledge to make Prudential a place where you can Connect, Grow, and Succeed.

Proposing job upgrade to cope with expanded scopes of strategic planning team function under Chief Agency Officer, especially taking the lead of the whole agency productivity function, which require high level of collaborations across teams/department and frontline agents in order to ensure delivery of outstanding performance from Agency Distribution.

Responsibilities

• Define and prioritize product roadmap and backlog aligned with business goals in the designated digital tools.
• Work closely with agents, stakeholders, and development teams to deliver seamless digital experiences for activity management.
• Lead change management by planning and driving adoption of new digital workflows and system updates among agents.
• Gather user feedback, analyze data, and iterate product features to optimize agent productivity and customer engagement.
• Coordinate training and communication to ensure the tool is well adopted.
• Align with the Company’s business ambitions and strategic pillars to define strategy road map and formulate short-, medium- and long-term transformation and optimization plans for the Agency Force.
• Partner closely with agency leaders to deliver organizational vision by effective action plan, to ensure alignment and prioritization in agency force, and to develop customer-centric propositions and solutions to deliver excellent business outcomes.
• Partner with business and functional leaders in Hong Kong and in Group office to articulate a specific segmented strategy for the agency force, drive clearly defined agency propositions, and develop plans to transform Agency with strong digital capability.
• Contribute to project and program plan development, milestone setting, and monitoring the team's progress against plans in collaboration with internal stakeholders.
• Facilitate, lead, and create leadership communication deliverables including reports, presentations, and other outputs.

Job Requirements

• Experience as Product Owner or similar role, ideally in insurance or fintech digital products.
• Strong knowledge of change management principles and tools.
• Excellent stakeholder management and communication skills.
• Agile development experience and ability to translate business needs into technical requirements.
• Familiarity with life insurance operations and agency workflows preferred.
• Excellent command of English; ability to speak Chinese will be advantageous.

Prudential is an equal opportunity employer. We provide equality of opportunity of benefits for all who apply and who perform work for our organisation irrespective of sex, race, age, ethnic origin, educational, social and cultural background, marital status, pregnancy and maternity, religion or belief, disability or part-time / fixed-term work, or any other status protected by applicable law. We encourage the same standards from our recruitment and third-party suppliers taking into account the context of grade, job and location. We also allow for reasonable adjustments to support people with individual physical or mental health requirements.