Senior Network Engineer - Incident Resolution & Cross-Team Lead

Millennium Technology Services; Hong Kong; On-site; HKD 500,000 - 800,000; Full time

Job summary

Millennium Technology Services seeks a senior network engineer to handle technical tickets of incidents and faults at the customer NOC. You will troubleshoot and resolve incidents within SLA and perform advanced analysis of complex problems.

Collaborate with Cisco TAC, vendor TAC and engineering to drive resolutions, simulate network architectures in the Operations Lab, and share knowledge through team training to improve operations KPIs.

Qualifications

• Typically requires BSEE/CS or equivalent with 8+ years (for Supervisor level preferred 10+) / 5+ years (for Engineer level) of relevant experience in a network / telecommunications Operations or Technology support environment.
• CCIE (Lab) is highly preferred with a minimum certification of CCNP, JNCIE-SP (for Supervisor level) JNCIP‑SEC (for Engineer level) or its equivalent.

Responsibilities

• Handle technical tickets of all Incident and Fault at Customers NOC.
• Troubleshoot & resolve the incidents and problem tickets within SLA.
• Perform Advanced Level Troubleshooting & Analysis of complex problem.
• Interact with Cisco TAC, Vendor TAC and Engineering to solve complex problems.
• Simulate the Customer Network architecture within Operations Lab to resolve complex problems and compatibility issues.
• Collaborate with cross functional teams of Customer, Cisco teams to deliver improved Operations KPI.
• Collaborates with Vendor Engineering teams on complex product and software issues, driving resolution of specific bugs.
• Share knowledge to the team members and participate in the various training programs.

Skills

Strong presentation & communication

Time management

Cross-functional collaboration

Problem analysis

Ability to work under pressure

Education

BSEE/CS or equivalent

Tools

CCNP

JNCIE-SP

JNCIP-SEC

VLANs

Trunking

VTP

EtherChannel

STP/RSTP/MSTP

BGP

IPv4/IPv6

Catalyst/Nexus/ASA/UCS/ASR9K

Juniper Routers & Firewall

Ruckus WIFI

Python

Perl

Shell/Bash

Splunk

HP TeMIP

Protocol Analyzers

Syslog Analyzers

Job description

Millennium Technology Services seeks a senior network engineer to handle technical tickets of incidents and faults at the customer NOC. You will troubleshoot and resolve incidents within SLA and perform advanced analysis of complex problems.

Collaborate with Cisco TAC, vendor TAC and engineering to drive resolutions, simulate network architectures in the Operations Lab, and share knowledge through team training to improve operations KPIs.