Senior Manager (Quality Assurance)

Employees Retraining Board (ERB); Hong Kong; On-site; HKD 900,000 - 1,400,000; Full time

Benefits offered by this job

Competitive compensation package

5-day work week

Relocation to Kowloon Bay

Job summary

Employees Retraining Board (ERB) invites a Senior Manager (Quality Assurance) to lead the division responsible for planning and implementing quality assurance strategies across training bodies. You will coordinate internal processes, liaise with HKCAAVQ to shape course validation and accreditation, and draft policy papers for Board deliberation.

You should hold a university degree with extensive managerial experience, strong English and Chinese communication, and a strategic mindset to drive

Qualifications

• University degree with 15+ years' post-degree experience, incl. ≥5 years in a managerial role.
• Knowledge of Qualifications Framework and HKCAAVQ accreditation processes advantageous.
• Public governance knowledge is an advantage.
• Strategic, proactive, dynamic, outcome-oriented and able to work under pressure.
• Strong interpersonal, networking, organizational and leadership skills.
• Fluent in English and Chinese, Putonghua preferred, with excellent presentation skills.
• Applicants with less experience may be considered for Manager or other senior roles.

Responsibilities

• Process applications for admission of training bodies and develop QA strategies.
• Lead and coordinate QA mechanisms within the division and ERB-related sections.
• Liaise with HKCAAVQ to develop policies on internal course validation and external accreditation.
• Devise plans for centralized skills assessments to enhance quality and credibility.
• Develop strategies and implement trainers' support and training schemes.
• Coordinate handling of complaints from trainees and the public.
• Draft and review QA papers and present Board reports.
• Assist Deputy Executive Director to manage QA Division and resources.

Skills

Leadership

Interpersonal skills

Strategic mindset

Independent under pressure

English & Chinese

Putonghua

Education

University degree

Job description

The Employees Retraining Board (ERB) is a statutory body committed to enhancing the employability and skills of Hong Kong’s workforce. Subject to the enactment of the relevant amendment legislation by the Legislative Council, ERB is planning to be reconstituted as Upskill Hong Kong (UHK), the vision of which is to foster a future-ready, resilient and high-quality manpower pool for the knowledge-based economy of Hong Kong. Our mission is to cultivate a culture of lifelong learning and empower individuals to thrive in a constantly evolving job market.

We are seeking visionary and dynamic talents to join our team and contribute to the transformation of our organisation, which will relocate to Kowloon Bay next year.

Senior Manager (Quality Assurance) (Ref: SM(QA)-11/26)

Major Responsibilities

• To process applications for admission of training bodies and to develop and review quality assurance strategies in relation to the management of training bodies;
• to lead and coordinate the implementation of quality assurance mechanisms within the division and in collaboration with related sections within ERB and training bodies;
• to liaise with internal sections and HKCAAVQ to develop policies and guidelines with regard to internal course validation and external course accreditation;
• to devise plans for strengthening the administration of centralized skills assessments for standardized courses to enhance their quality and credibility;
• to develop strategies and implement support and training schemes for the trainers of training bodies;
• to coordinate the handling of complaints from trainees and general public;
• to draft and review papers on quality assurance matters and to present the reports for deliberation by the Board and its Committees; and
• to assist Deputy Executive Director to manage the Quality Assurance Division in the formulation of performance pledges, resources management and achievement of planned targets, so as to achieve the overall objectives of ERB.

Entry Requirements

• A recognized University degree with a minimum of 15 years' post-degree working experience, of which at least 5 years should be at managerial level, preferably in a vocational educational and training organization with experience in quality assurance for course management and development;
• good knowledge of Qualifications Framework, and programme accreditation processes of HKCAAVQ will be an advantage;
• good knowledge and experience in public governance will definitely be an advantage;
• possess strategic mindset and broad outlook, proactive, dynamic, innovative, outcome-oriented and able to work independently under pressure;
• strong interpersonal, networking, organizational and leadership skills; and
• good command of English and Chinese (preferably with Putonghua proficiency) with excellent presentation skills.
• Applicants with less experience may be considered for appointment as Manager, or other related positions should suitable vacancies arise.

Remuneration and Terms

ERB is an equal opportunity employer. We offer competitive packages commensurate with qualifications and experience. In addition to 5-day week, we provide various leave, retirement protection, medical, dental and life insurance coverage.