Senior Manager, Quality Assurance & Training Standards

Employees Retraining Board (ERB); Hong Kong; On-site; HKD 900,000 - 1,400,000; Full time

Benefits offered by this job

Competitive compensation package

5-day work week

Relocation to Kowloon Bay

Job summary

Employees Retraining Board (ERB) invites a Senior Manager (Quality Assurance) to lead the division responsible for planning and implementing quality assurance strategies across training bodies. You will coordinate internal processes, liaise with HKCAAVQ to shape course validation and accreditation, and draft policy papers for Board deliberation.

You should hold a university degree with extensive managerial experience, strong English and Chinese communication, and a strategic mindset to drive

Qualifications

• University degree with 15+ years' post-degree experience, incl. ≥5 years in a managerial role.
• Knowledge of Qualifications Framework and HKCAAVQ accreditation processes advantageous.
• Public governance knowledge is an advantage.
• Strategic, proactive, dynamic, outcome-oriented and able to work under pressure.
• Strong interpersonal, networking, organizational and leadership skills.
• Fluent in English and Chinese, Putonghua preferred, with excellent presentation skills.
• Applicants with less experience may be considered for Manager or other senior roles.

Responsibilities

• Process applications for admission of training bodies and develop QA strategies.
• Lead and coordinate QA mechanisms within the division and ERB-related sections.
• Liaise with HKCAAVQ to develop policies on internal course validation and external accreditation.
• Devise plans for centralized skills assessments to enhance quality and credibility.
• Develop strategies and implement trainers' support and training schemes.
• Coordinate handling of complaints from trainees and the public.
• Draft and review QA papers and present Board reports.
• Assist Deputy Executive Director to manage QA Division and resources.

Skills

Leadership

Interpersonal skills

Strategic mindset

Independent under pressure

English & Chinese

Putonghua

Education

University degree

Job description

Employees Retraining Board (ERB) invites a Senior Manager (Quality Assurance) to lead the division responsible for planning and implementing quality assurance strategies across training bodies. You will coordinate internal processes, liaise with HKCAAVQ to shape course validation and accreditation, and draft policy papers for Board deliberation.

You should hold a university degree with extensive managerial experience, strong English and Chinese communication, and a strategic mindset to drive