Senior Change Management Manager (Middle Office Operations)

Adecco Portugal; Hong Kong Island; On-site; HKD 900,000 - 1,300,000; Full time

Job summary

A leading investment bank seeks a Senior Change Management Manager for middle office operations to guide process transformations, define requirements, and partner with IT and operations teams. Responsibilities include evaluating current processes, running workshops, documenting future-state models, and tracking milestones and risks to ensure on-time delivery.

English and Chinese language skills are preferred.

Qualifications

• 7+ years of experience in Change Management or Business Analysis within financial services.

Responsibilities

• Evaluate current processes and identify opportunities for transformation and improvement.
• Conduct workshops and interviews to gather requirements and validate business needs.
• Create process flow diagrams for current-state and future-state processes.
• Develop business process models for new products and change projects.
• Define and validate new process requirements with operations managers.
• Coordinate with technology teams to translate operational needs into system enhancements.
• Track tasks, milestones, risks, and timelines for projects.
• Act as a liaison between business users and IT to ensure timely delivery.

Skills

Change management

Business analysis

Process mapping

Requirements documentation

Stakeholder management

Analytical skills

UAT

BI tools

Education

Bachelor's degree in Business Administration or related field

Tools

BI tools

Reporting platforms

Job description

Senior Change Management Manager (Middle Office Operations)

A leading investment bank is seeking a Senior Change Management Manager for middle office operations to support process transformation initiatives within a financial services environment. This role focuses on evaluating current operational processes, identifying inefficiencies, and translating business needs into practical process and system improvements. You will work closely with operations managers, technology teams, project teams, and senior stakeholders to ensure transformation projects are clearly defined, well documented, and delivered on time.

Key responsibilities

Evaluate existing operational processes and identify opportunities for process transformation and improvement.

Conduct workshops and interviews to gather detailed requirements and confirm business needs accurately.

Develop process flow diagrams and documentation for current-state and future-state operational processes.

Create and assess business process models for new product launches and change projects.

Partner with operations managers to define, document, and validate new process requirements.

Coordinate with technology teams to translate operational needs into system enhancements.

Support project teams by tracking assigned tasks, milestones, risks, and completion timelines.

Act as the link between business users and IT teams to support timely delivery of business solutions.

About you

7+ years of experience in Change Management or Business Analyst roles within financial services.

Strong knowledge of cash securities, over-the-counter derivatives products, lifecycle events, and post-trade controls.

Experience leading medium to large-scale transformation projects, including re-platforming and process optimization.

Proficiency with business analysis tools, methodologies, process mapping, and requirements documentation.

Experience with user acceptance testing (UAT) and working knowledge of business intelligence tools and reporting platforms.

Strong analytical skills with the ability to interpret complex data and provide actionable insights.

Excellent communication and stakeholder management skills across cross-functional teams.

Bachelor's degree in Business Administration or a related field.

Good command of spoken and written English and Chinese, including Cantonese and Mandarin.