SVP - Retail Banking Operational Transformation

ALL-STAR AGENCY; Hong Kong; On-site; HKD 1,800,000 - 2,800,000; Full time

Job summary

ALL-STAR AGENCY is seeking a seasoned leader to drive operational transformation across the retail banking operations. You will lead a team of 20+ Business Analysts and Project Managers to redesign workflows, migrate systems, and expand nearshoring to the bank's service center.

You will oversee end-to-end process re-engineering across Payments, Trade Finance, Loans, and Account Services, optimize through automation and risk-aware operating models, and partner with senior leadership to deliver

Qualifications

• 15+ years in banking with deep retail operations experience.
• 7–10 years leading large-scale process re-engineering or digital transformation programs.
• Proven experience managing and developing teams of 15–20 professionals.
• Strong stakeholder management skills, with the ability to drive alignment across senior leadership, technology, and vendor partners.
• Fluency in English, Cantonese, and Mandarin.
• Data/AI knowledge is a plus.

Responsibilities

• Lead end-to-end process re-engineering across core retail banking functions (Payments, Trade Finance, Loans, Account Services).
• Drive automation, STP enhancement, and cost reduction.
• Act as the strategic bridge between Retail Banking Front Office and Operations, ensuring seamless service delivery.
• Spearhead the design and rollout of future-state operating models that balance agility with robust risk control.
• Foster a culture of continuous improvement, empowering teams to leverage data-driven insights for smarter, faster decision-making.
• Champion the Operation Hub strategy, scaling offshore capabilities.
• Manage transformation budgets and ensure all initiatives meet regulatory and risk standards.

Skills

Leadership

Stakeholder management

Process re-engineering

Digital transformation

Team leadership

Data AI

English

Cantonese

Mandarin

Job description

We are seeking a seasoned leader to drive operational transformation across the retail banking operations. This role leads a team of 20+ Business Analysts and Project Managers to redesign workflows, drive system migrations, and expand nearshoring to the bank's service center.

Key Focus:

• Lead end-to-end process re-engineering across core retail banking functions (Payments, Trade Finance, Loans, Account Services)
• Drive operational efficiency through automation, STP enhancement, and cost reduction
• Act as the strategic bridge between Retail Banking Front Office and Operations, ensuring seamless service delivery
• Spearhead the design and rollout of future-state operating models that balance agility with robust risk control
• Foster a culture of continuous improvement, empowering teams to leverage data-driven insights for smarter, faster decision-making
• Champion the Operation Hub strategy, scaling offshore capabilities
• Manage transformation budgets and ensure all initiatives meet regulatory and risk standards

What We're Looking For:

• 15+ years in banking, with deep retail operations expertise
• 7–10 years leading large-scale process re-engineering or digital transformation programs
• Proven experience managing and developing teams of 15–20 professionals
• Strong stakeholder management skills, with the ability to drive alignment across senior leadership, technology, and vendor partners
• Fluency in English, Cantonese, and Mandarin
• Data/AI knowledge is a plus

This is an Ideal role for a strategic, process re-engineering leader ready to reimagine retail banking operations at scale.