Senior Manager, Corporate Facilities Management 1

Hong Kong Science & Technology Parks Corporation; Hong Kong; Presencial; HKD 900.000 - 1.600.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

5-day work week

Medical benefits including dental

Professional training

Annual leave & special leave

Descripción de la vacante

Hong Kong Science and Technology Parks Corporation (HKSTP) invites a seasoned Site Management & Operations leader to oversee property operations, customer services, and smart facilities initiatives across HKSTP’s prestigious portfolio including office, co-living, and community spaces.

The role demands strong cross-functional leadership, strategic planning, and rigorous governance across budgets, procurement, and contractor performance, with fluency in English and Chinese to engage diverse

Formación

• Degree in Facilities and Property Management or related discipline.
• Licence preferred: Property Management Practitioner (Tier 1).
• 10+ years of relevant experience with Grade-A commercial or large-scale complexes, incl. 8+ years in supervision/management.
• Willingness to engage smart facilities, PropTech trends and drive change opportunities.
• Strong leadership and stakeholder management; ability to coordinate cross-functional teams, consultants and contractors.
• Excellent written and spoken English and Chinese (Cantonese and Putonghua); strong business and proposal writing skills.

Responsabilidades

• Oversee property operations and customer services for HKSTP portfolio.
• Provide strategic leadership for smart innovation, digital transformation and project delivery.
• Develop relationships with tenants and stakeholders; manage enquiries and complaints.
• Demonstrate leadership in contractor operations, QA, policy development, safety and compliance.
• Initiate community events, engagement programs, and PropTech initiatives.
• Perform other duties as directed by management.

Conocimientos

Leadership and people management

Stakeholder management

Cross-functional collaboration

Project coordination

English proficiency

Chinese proficiency (Cantonese/Putongh

Proposal writing

Educación

Facilities/Property Management degree

Property Management Practitioner Licence (Tier 1) preferred

Descripción del empleo

The Position

1. Site Management & Operations

• Oversee property operations and customer services, delivering comprehensive property and facilities management for prestigious developments within the Hong Kong Science and Technology Parks Corporation (HKSTP) portfolio, including office buildings, commercial facilities, co-living accommodation, and community spaces. Drive operational excellence, smart facilities management initiatives, safety and crisis management programmes, and continuous improvements to enhance service quality, efficiency, and asset value.

2. Strategy, Planning & Leadership

• Provide strategic leadership and expert project management for the planning, coordination, and implementation of smart innovation initiatives, digital transformation programmes, new development projects, renovation works, and enhancement projects. Lead cross-functional collaboration among project, technical, IT, and operational teams to ensure successful project delivery aligned with business objectives and stakeholder expectations.
• Monitor departmental KPIs and performance targets, and lead strategic studies, market analyses, business proposals, reports, and management documentation to support informed decision-making. Oversee budgets, contracts, procurement activities, and contractor performance to optimize cost efficiency, service quality, operational excellence, and continuous innovation across the portfolio.

3. Prestige Customer Experience

• Develop and maintain strong relationships with tenants, customers, and key stakeholders to foster engagement, address concerns proactively, and enhance community trust and service standards. Oversee service delivery and ensure enquiries, feedback, and complaints are managed professionally and effectively. Assess sensitive and community-related issues and formulate appropriate communication and response strategies.

4. Organizational Effectiveness

• Demonstrate strong leadership and organizational capabilities in managing contractor operations, quality assurance, policy and procedure development, sustainability initiatives, emergency preparedness, risk management, and health and safety compliance. Lead and develop teams to achieve operational objectives while effectively managing multiple priorities, tight schedules, and demanding deadlines.

5. Event Management, Community Engagement & Innovation

• Initiate and lead community events, engagement programmes, sustainability initiatives, and property technology innovations to enhance customer experience, community vibrancy, and portfolio value. Assess community concerns and operational impacts, implement responsive measures, and formulate strategies that support business growth, sustainability goals, and stakeholder satisfaction.

6. Additional Duties

• Perform any other duties and special assignments as directed by management.

The Candidate

• Degree holder in Facilities and Property Management or any other related disciplines
• Holder of professional qualification or eligible to hold the Property Management Practitioner (Tier 1) Licence is highly preferred
• Minimum 10 years of relevant working experience with Grade-A commercial or large-scale complexes preferred, including at least 8 years in a supervisory or managerial role
• Higher education or professional qualifications with less experience will also be considered
• Sensitive to new trend of facilities management model, Smart facilities and PropTech with ability to identify opportunities, drive and implement changes
• Strong leadership and stakeholder management skills, with ability to coordinate cross-functional teams, consultants and contractors to deliver projects on time and in a cost-effective manner.
• High proficiency in written and spoken English and Chinese (Cantonese and Putonghua), with strong business and proposal writing skills preferred

What We offer

• Unique Work.Live.Play.Learn culture in Hong Kong's largest Innovation & Technology ecosystem
• 5-day work week, attractive annual leave and additional special leave
• Medical benefits including dental and annual check-up from Day-1, with extended coverage to dependent(s)
• Professional training and career advancement opportunities
• Accessible to various bus service with network across different locations in HK

The application will remain open until the position is filled. HKSTP reserves the right not to fill the position.

Personal data provided will be treated in strict confidence and used for recruitment purpose only. All personal data collected will be used strictly in accordance with employer's personal data policies, you can refer to the Corporation's Privacy Policy Statement at https://www.hkstp.org/privacy-policy/

Applicants not invited for interview within 6 weeks may consider their applications unsuccessful. Personal data of unsuccessful applicants will be retained for a maximum of two years counting from the date the vacancy has been filled.

About Hong Kong Science & Technology Parks Corporation

Hong Kong Science and Technology Parks Corporation (HKSTP) was established in 2001 to foster a thriving innovation and technology (I&T) ecosystem that nurtures emerging companies, supports numerous research professionals and technology firms from various countries. This ecosystem focuses on developing sectors such as life and health tech, AI & robotics, fintech, and smart city technologies, etc.

HKSTP provides comprehensive support to attract and nurture talent, accelerating the commercialization of innovations for technology ventures. The Corporation continues to contribute in establishing I&T as a pillar of growth for Hong Kong.

More information about HKSTP is available at www.hkstp.org.