Senior Luxury Retail Manager - Multi-Unit SEA/APAC

Richemont; Hong Kong; Sur place; HKD 900 000 - 1 400 000; Plein temps

Résumé du poste

Richemont is seeking an experienced Luxury Retail Manager to oversee store operations across SEA boutiques, including Delvaux stores nationwide. You will coach store staff, drive KPI performance, and ensure outstanding customer experience while maintaining brand standards.

The role requires strong leadership, strategic planning, and the ability to travel frequently to manage multi-site operations in a luxury fashion environment.

Qualifications

• Bachelor Degree or above in business management field.
• At least 7 years of retail management experience in Fashion and Luxury.
• Strong KPI understanding and multi-unit management.
• Excellent English and Mandarin/Cantonese communication; travel frequent.

Responsabilités

• Oversee store management across SEA boutiques and Delvaux stores nationwide.
• Coach and develop store staff; drive sales performance and customer satisfaction.
• Collaborate with CRM/Marketing to raise brand awareness and events.
• Ensure merchandise presentation meets VM standards and top condition.
• Provide weekly/monthly sales feedback to Commercial Director and implement improvement plans.
• Lead recruitment and staff development; manage store openings/relocations.

Connaissances

Retail leadership

KPI management

People management

Strategic planning

Formation

Bachelor degree in business management

Outils

Excel

PowerPoint

Description du poste

Richemont is seeking an experienced Luxury Retail Manager to oversee store operations across SEA boutiques, including Delvaux stores nationwide. You will coach store staff, drive KPI performance, and ensure outstanding customer experience while maintaining brand standards.

The role requires strong leadership, strategic planning, and the ability to travel frequently to manage multi-site operations in a luxury fashion environment.