Senior Life Policy Admin & Operations Leader

Omni Group Asia Limited; Hong Kong Island; On-site; HKD 260,000 - 460,000; Full time

Job summary

Omni Group Asia Limited is seeking a Life Policy Admin Senior Officer/Assistant Manager to join its policy servicing team in Hong Kong. The role covers end-to-end policy administration, from issuance through to cancellations and premium-related payment processing.

You will review policy documentation for accuracy and regulatory compliance, support servicing inquiries, and collaborate with underwriting, claims, customer service and IT to keep workflows smooth.

Qualifications

• Bachelor's degree in Business Administration, Insurance or related field.
• 3–6 years of relevant experience in life insurance policy administration or operations.
• Solid understanding of life insurance products and policy servicing procedures.

Responsibilities

• Handle end-to-end policy administration including issuance, amendments, endorsements, reinstatements, cancellations and premium-related transactions.
• Review and verify policy documentation for accuracy, compliance and timely processing.
• Support policy servicing enquiries from internal and external stakeholders.
• Coordinate with Underwriting, Claims, Customer Service and IT to resolve operational issues.
• Assist in monitoring service standards and driving process improvements.
• Prepare operational reports and data summaries for management review.
• Participate in system enhancement projects and UAT testing.

Skills

Policy administration

Attention to detail

Cross-functional teamwork

Education

Bachelor's degree

Tools

MS Office

Policy admin systems

Job description

Omni Group Asia Limited is seeking a Life Policy Admin Senior Officer/Assistant Manager to join its policy servicing team in Hong Kong. The role covers end-to-end policy administration, from issuance through to cancellations and premium-related payment processing.

You will review policy documentation for accuracy and regulatory compliance, support servicing inquiries, and collaborate with underwriting, claims, customer service and IT to keep workflows smooth.