Senior Life Insurance Policy Servicing Lead

Gravitas Recruitment Group Hong Kong; Hong Kong; On-site; HKD 350,000 - 520,000; Full time

Job summary

Gravitas Recruitment Group Hong Kong is expanding its Policy Servicing Team under Life Administration. The role is open to candidates at Senior Officer to Manager level, with consideration for more experienced individuals for senior positions.

You will provide end-to-end policy servicing support to customers and distribution partners, handling enquiries via calls and emails, and performing servicing transactions.

Qualifications

• Minimum of 3 years’ experience in policy administration within life insurance industry.
• Solid understanding of life insurance products and policy administration processes.
• Good business writing and verbal skills.

Responsibilities

• Provide end-to-end policy servicing support with high accuracy and timely turnaround.
• Handle enquiries from various channels and escalate as needed.
• Prepare, verify, and process policy-related documents such as endorsements and amendments.
• Conduct checks on policy information and documentation to ensure compliance and minimize errors.

Skills

Policy administration

Life insurance

Client servicing

AML/CTF compliance

Excel

Verbal & written communication

Tools

Microsoft Excel

Microsoft Word

PowerPoint

Job description

Gravitas Recruitment Group Hong Kong is expanding its Policy Servicing Team under Life Administration. The role is open to candidates at Senior Officer to Manager level, with consideration for more experienced individuals for senior positions.

You will provide end-to-end policy servicing support to customers and distribution partners, handling enquiries via calls and emails, and performing servicing transactions.