Hotline Customer Care Specialist

WallStone Partners & Company Limited; Hong Kong; On-site; HKD 173,000 - 207,000; Full time

Job summary

WallStone Partners & Company Limited is hiring Customer Service Officers in Hong Kong to support customers during an internal transition for a leading insurance company. The role involves handling inquiries via hotline and email, providing accurate information, and referring policy questions to relevant teams.

Requirements include DSE or above, Cantonese/English/Mandarin proficiency, and a customer-focused, independent work approach. Basic PC skills and Excel familiarity are expected.

Qualifications

• DSE or above
• Customer service / call centre experience is an advantage; fresh graduates welcome
• Good command of Cantonese, English and Mandarin
• Customer-focused with good communication skills
• Responsible, proactive and able to work independently

Responsibilities

• Handle customer enquiries via hotline and email
• Provide accurate and timely information professionally
• Understand customer needs and assist with general enquiries
• Refer policy-related questions to relevant teams
• Support ad hoc duties as assigned

Skills

Customer service

Call centre

Communication

Cantonese

English

Mandarin

Independent

Education

DSE or above

Tools

MS Office

Excel

Job description

WallStone Partners & Company Limited is hiring Customer Service Officers in Hong Kong to support customers during an internal transition for a leading insurance company. The role involves handling inquiries via hotline and email, providing accurate information, and referring policy questions to relevant teams.

Requirements include DSE or above, Cantonese/English/Mandarin proficiency, and a customer-focused, independent work approach. Basic PC skills and Excel familiarity are expected.