Senior Infrastructure Engineer (Perm, Inhouse)

KOS International Talent Group; Hong Kong; In loco; HKD 420.000 - 600.000; Tempo pieno

Descrizione del lavoro

Our client in Hong Kong seeks a hands-on Senior Infrastructure Engineer to support business users, manage Tier 2/3 IT issues and collaborate with regional IT teams and vendors. The role combines user-facing technical support with day-to-day infrastructure operations in a Microsoft-centric environment.

The ideal candidate has 6–9 years in end-user computing or infrastructure support, strong Windows, M365, AD/Entra ID experience and familiarity with Azure, Intune and VPN.

Competenze

• Degree in Information Technology, Computer Science or related discipline; equivalent practical experience.
• Around 6-9 years of experience in end-user computing, systems administration or infrastructure support.
• Hands-on experience with Microsoft Windows, Microsoft 365, Teams, Outlook, AD and Entra ID.
• Experience with endpoint management tools such as Intune, SCCM or equivalent is highly preferred.
• Exposure to Windows Server, virtualization, backup, networking basics, VPN, Wi-Fi, DNS and DHCP.
• Exposure to Azure/cloud platforms, firewall admin or cybersecurity operations is an advantage.
• Experience supporting VIP users, meeting-room/AV tech in a fast-paced corporate environment.
• Strong troubleshooting, ownership mindset and clear communication to non-technical users.

Mansioni

• Provide Tier 2/3 IT support to business users, including senior management and VIPs.
• Troubleshoot Windows devices, M365, meeting-room tech and business apps.
• Assist onboarding/offboarding, device deployment, provisioning and asset management.
• Support executive meetings, video conferencing, AV equipment and events.
• Administer core IT services: AD, Entra ID, M365, endpoint management, file services, backup and virtualization.
• Coordinate with network, security and MSPs for issues.
• Support day-to-day Azure and cloud operations, including monitoring and access management.
• Assist with patching, endpoint security and security baseline activities.
• Support IT projects like upgrades, office moves and new deployments.
• Coordinate with external vendors on maintenance and hardware support.

Conoscenze

Windows troubleshooting

Tier 2/3 support

Stakeholder communication

Independent working

VIP user support

Formazione

Bachelor’s degree in IT or related field

Strumenti

Microsoft 365

Azure

Intune

SCCM

Active Directory

Entra ID

VPN

Descrizione del lavoro

Overview

Our client is a well-established private company in Hong Kong and they are seeking a hands-on and service-focused Senior Infrastructure Engineer to support business users in Hong Kong and collaborate with regional/global IT teams and technology vendors. This is a senior individual-contributor role for an all-round IT professional who enjoys both user-facing technical support and day-to-day infrastructure operations. The successful candidate will handle escalated Tier 2/3 support issues, provide high-quality support to senior stakeholders, and help maintain a secure, reliable Microsoft-based workplace and infrastructure environment.

Key Responsibilities

• Provide responsive Tier 2/3 IT support to business users, including senior management and VIP users.
• Troubleshoot escalated issues involving Windows devices, M365, office equipments, meeting-room technology and business applications.
• Support user onboarding and offboarding, device deployment and replacement, account/access provisioning, software installation and asset management.
• Provide hands-on support for executive meetings, video conferencing, AV equipment and business-critical events.
• Administer and support core IT services including Active Directory, Microsoft Entra ID, Microsoft 365, endpoint management, file services, backup and virtualisation platforms.
• Monitor and troubleshoot network and connectivity issues; coordinate with network, security and managed-service providers where required.
• Support day-to-day Azure and cloud operations, including user access, monitoring, basic administration and incident coordination.
• Assist with patching, endpoint security, vulnerability remediation and security baseline activities in line with IT and cybersecurity policies.
• Support infrastructure upgrades, office moves, new-office technology deployments, device refreshes and other IT projects.
• Coordinate with external vendors on maintenance, hardware support, procurement, installation and technical escalation.
• Maintain accurate asset records, support documentation, SOPs, knowledge articles and basic network/infrastructure diagrams.
• Identify recurring issues and recommend practical improvements to user experience, service quality and operational reliability.

Requirements

• Degree in Information Technology, Computer Science or a related discipline; equivalent practical experience will also be considered.
• Around 6-9 years of experience in end-user computing, systems administration or infrastructure support.
• Strong hands-on experience supporting Microsoft Windows, Microsoft 365, Teams, Outlook, Active Directory and Entra ID.
• Experience with endpoint management tools such as Microsoft Intune, SCCM or equivalent is highly preferred.
• Practical exposure to Windows Server, virtualisation, backup, networking fundamentals, VPN, Wi-Fi, DNS and DHCP.
• Exposure to Azure, cloud platforms, firewall administration or cybersecurity operations is an advantage.
• Experience supporting VIP users, meeting-room / AV technologies and a fast-paced corporate environment is preferred.
• Strong troubleshooting skills, ownership mindset and ability to communicate technical issues clearly to non-technical users.
• Comfortable working independently while collaborating closely with internal stakeholders, regional teams and external vendors.
• Professional proficiency in Cantonese and English; Mandarin is an advantage or requirement depending on the actual stakeholder mix.
• Microsoft, ITIL or CCNA certifications are welcome but not essential.