Senior/Infrastructure Engineer (M365/EUC)

KOS International Limited; Hong Kong Island; On-site; HKD 480,000 - 720,000; Full time

Job summary

KOS International Limited in Hong Kong is seeking an Infrastructure Engineer (M365/EUC) to design, implement, and maintain IT infra with focus on Microsoft 365 and EUC. You will lead projects across Exchange Online, Teams, OneDrive, and device management.

The role emphasizes AD IAM, endpoint deployment with SCCM and Intune, migrations, DR testing, documentation, and cross-functional collaboration to align IT with business needs.

Qualifications

• Bachelor's degree in Computer Science, Information Technologies, or related field.
• Proven experience with Microsoft 365 services (Exchange Online, Teams, OneDrive, Forms).
• Strong AD and identity/access management knowledge with authentication troubleshooting.
• Experience with SCCM and Intune for endpoint deployment and management.
• Experience with upgrades, migrations, and disaster recovery testing.
• Excellent documentation skills and attention to detail.
• Proficient English and Cantonese communication.

Responsibilities

• Manage, configure, and optimize M365 Services including Exchange Online, Teams, OneDrive, and Forms.
• Administer Active Directory and IAM, troubleshoot authentication issues.
• Drive endpoint deployment and management using SCCM and Intune.
• Plan and execute migrations and upgrades across M365 and EUC landscapes.
• Conduct DR testing and validate business continuity plans.
• Diagnose and resolve issues related to authentication, apps, devices, and collaboration tools.
• Create and maintain technical documentation and SOPs.
• Collaborate with cross-functional teams to align infrastructure with business goals.
• Continuously research and implement new technologies and best practices.

Skills

Microsoft 365

Active Directory

End User Computing (EUC)

SCCM

Intune

Team collaboration

Education

Bachelor's Degree in Computer Science or related

Tools

Exchange Online

Teams

OneDrive

Forms

AD tooling

Job description

Our client is a utility and they are seeking a highly skilled and motivated Infrastructure Engineer (M365/EUC) to join our dynamic team. In this role, you will play a pivotal role in designing, implementing, and maintaining IT infrastructure solutions with a focus on Microsoft 365 (M365) and End User Computing (EUC) environments.

Responsibilities

• Manage, configure, and optimize M365 Services: Lead projects and maintain platforms such as Exchange Online, Teams, OneDrive, and Forms.
• Active Directory and Identity Access Management: Administer and troubleshoot AD environments, ensuring seamless identity and access management, including authentication protocols.
• Endpoint Deployment: Drive initiatives around endpoint deployment and management using tools like SCCM and Intune.
• Migration & Upgrades: Plan and execute upgrades and migrations across the M365 and EUC landscapes.
• Disaster Recovery (DR) Testing: Conduct periodic DR tests to validate business continuity strategies.
• Troubleshooting & Support: Diagnose and resolve complex issues related to authentication, applications, devices, and collaboration tools within the M365 suite.
• Documentation: Develop and maintain comprehensive documentation, including technical configurations, standard operating procedures, and knowledge base articles.
• Collaboration: Partner with cross-functional teams to align infrastructure strategies with business goals and user needs.
• Continuous Improvement: Research and implement innovative technologies and best practices to enhance the overall IT environment.

Qualifications

• Bachelor's Degree in Computer Science, Information Technologies, or related disciplines.
• Proven experience working with Microsoft 365 (Exchange Online, Teams, OneDrive, Forms) and associated technologies.
• Solid understanding of Active Directory (AD) and Identity Access Management concepts, including authentication troubleshooting.
• Proficiency with SCCM and Intune for endpoint management and deployment strategies.
• Experience with system upgrades, migrations, and disaster recovery tests in IT infrastructure environments.
• Strong technical documentation skills to produce user-friendly and accurate documentation.
• Analytical mindset with excellent problem-solving abilities and attention to detail.
• Commitment to fostering an inclusive workplace that celebrates diversity.
• Good command in both written and spoken in English and Chinese (Cantonese).