Senior HR Manager, Retail Operations

KOS International Limited; Hong Kong; Vor Ort; HKD 720.000 - 960.000; Vollzeit

Zusammenfassung

KOS International Limited, on behalf of its client, is seeking an experienced HR Business Partner to support Retail Operations across Hong Kong. You will partner with operational leaders to drive people initiatives that impact business performance and navigate complex employee relations matters at scale.

As a trusted HR partner, you will shape workforce strategies for frontline teams, coach managers, and ensure fair people practices while leveraging data to inform decisions in a fast-paced

Qualifikationen

• Degree qualified with solid HR Business Partnering experience.
• Experience supporting large-scale retail/frontline operations.
• Strong employee relations, investigations and disciplinary capabilities.
• Excellent stakeholder management and communication; English & Chinese essential.

Aufgaben

• Partner with business leaders on people strategies aligned to operational objectives.
• Advise on employee relations matters, disciplinary issues, investigations and performance management.
• Support workforce planning, talent development and engagement initiatives.
• Provide HR advisory support across frontline locations and collaborate with COE teams.

Kenntnisse

HR Business Partnering

Employee relations

Stakeholder management

Communication skills

Bilingual English/Chinese

Ausbildung

Degree qualified

Jobbeschreibung

About The Client

Our client is a leading consumer-facing business with an extensive retail footprint across Hong Kong. With a sizeable frontline population and a strong growth agenda, they are seeking an experienced HR Business Partner to support Retail Operations and drive people initiatives that directly impact business performance.

This is an excellent opportunity for a commercially minded HR professional who enjoys working closely with operational leaders, navigating complex employee relations matters, and influencing people decisions at scale.

About The Client

Our client is a leading consumer-facing business with an extensive retail footprint across Hong Kong. With a sizeable frontline population and a strong growth agenda, they are seeking an experienced HR Business Partner to support Retail Operations and drive people initiatives that directly impact business performance.

This is an excellent opportunity for a commercially minded HR professional who enjoys working closely with operational leaders, navigating complex employee relations matters, and influencing people decisions at scale.

About The Role

As a key member of the HR team, you will act as the trusted HR partner to the Retail Operations leadership team, supporting a large frontline workforce across multiple locations.

Working alongside dedicated Talent Acquisition and HR specialist teams, you will focus on strategic business partnering, employee relations and workforce challenges, helping leaders build high-performing and engaged teams.

Key responsibilities include:

• Partner with business leaders on people strategies that support operational and commercial objectives
• Advise and coach management on employee relations matters, disciplinary issues, grievance handling, investigations and performance management
• Support organizational change, workforce planning and talent development initiatives
• Drive employee engagement and retention strategies across frontline populations
• Act as the go-to HR advisor for complex people challenges and day-to-day business decisions
• Interpret employment legislation and ensure fair, consistent people practices across the organization
• Leverage people data and workforce insights to support decision-making and improve business outcomes
• Collaborate with HR Centres of Excellence to implement key HR programs and initiatives

Requirements

• Degree qualified with solid HR Business Partnering experience
• Proven track record supporting large-scale retail, supermarket, pharmacy, convenience retail, FMCG retail or other high-volume frontline operations
• Strong hands-on experience managing employee relations issues, disciplinary cases, investigations and staff grievances
• Comfortable partnering with senior operational stakeholders in a fast-paced environment
• Commercially aware with the ability to balance people considerations and business needs
• Strong stakeholder management, influencing and communication skills
• Resilient, pragmatic and solutions-oriented approach
• Proficiency in English & Chinese essential, candidates with short notice highly regarded