HR Manager - HRBP for Frontline Portfolio (HKD45-55k)

KOS International Limited; Hong Kong; On-site; HKD 502,000 - 614,000; Full time

Benefits offered by this job

Bonus

Staff benefits

Job summary

KOS International Limited in Hong Kong seeks an experienced HR Manager – HRBP for frontline portfolio to act as a trusted business partner to retail operations. You will provide both strategic and hands-on HR support to business leaders and store operations.

Reporting to the Senior HR Manager, you will manage employee relations, talent management, headcount analytics, and collaborate with Talent Acquisition on hiring initiatives in a fast-paced retail environment.

Qualifications

• Degree in HR, business administration, or related discipline.
• 12–15+ years HR experience with frontline/retail exposure.
• Solid HRBP experience in fashion/lifestyle/retail sectors.
• Excellent stakeholder management and communication skills.
• Hands-on, adaptable in lean, dynamic environments.
• Proactive, agile, solutions-driven with ownership and accountability.
• Experience with incentive schemes, organizational development or process improvements is a plus.

Responsibilities

• Act as key HR partner to retail operations, delivering practical and commercially sound people advice to managers and stakeholders.
• Independently manage employee relations including disciplinary issues, investigations, grievances, misconduct cases, and workplace injury cases.
• Exercise judgment and escalate risks with recommendations to senior management.
• Partner with leaders on talent management, succession planning, performance reviews, and annual salary reviews.
• Support workforce planning through headcount reporting, manpower analysis, and people analytics.
• Collaborate with Talent Acquisition on hiring initiatives and workforce planning needs.
• Drive HR projects including incentive scheme reviews, process improvements, and organizational initiatives.
• Build relationships across levels to balance employee needs with business objectives.
• Champion proactive, agile, and solutions-oriented HR in a fast-paced retail environment.

Skills

HR Business Partnering

Stakeholder management

People analytics

Talent management

Employee relations

Performance management

Workforce planning

Education

HR/Business degree

Job description

HR Manager - HRBP for Frontline Portfolio (HKD45-55k)

HKD45-55k/mth + bonus + other staff benefits

About the Client

Our client is a well-established retail business with a strong footprint in Hong Kong. Known for its customer-centric culture and operational excellence, the company is seeking an experienced HR professional to act as a trusted business partner to retail operations and support the continued growth of the business.

About the Role

Reporting to the Senior HR Manager, you will serve as the primary HR Business Partner for the frontline population in Hong Kong, providing both strategic and hands-on HR support to business leaders and store operations.

Key responsibilities include:

• Act as the key HR partner to retail operations, providing practical and commercially sound people advice to managers and stakeholders
• Independently manage employee relations matters, including disciplinary issues, investigations, grievances, misconduct cases, and workplace injury cases
• Exercise strong judgment and critical thinking in managing sensitive situations, escalating risks and providing recommendations to senior management where appropriate
• Partner with business leaders on talent management initiatives, succession planning, performance management, and annual salary review processes
• Support workforce planning activities through headcount reporting, manpower analysis, and people analytics
• Collaborate with the Talent Acquisition team on hiring-related initiatives and workforce planning requirements
• Drive and participate in HR projects, including incentive scheme reviews, process improvements, organisational initiatives, and employee engagement programmes
• Build strong relationships with stakeholders across all levels, balancing employee needs with business objectives
• Champion a proactive, agile, and solutions-oriented HR approach within a fast-paced retail environment

Requirements

• Degree holder in Human Resources, Business Administration, or a related discipline
• Ideally 12-15+ years of HR experience, with significant exposure supporting frontline and retail populations
• Solid HR Business Partnering experience gained within fashion retail, lifestyle retail, fast fashion, beauty, FMCG, F&B, or other consumer-facing retail environments
• Excellent stakeholder management and communication skills, with the tact and maturity to navigate sensitive conversations effectively
• Hands-on, adaptable, and comfortable operating in a lean and dynamic environment
• Proactive, agile, and solutions-driven, with a strong sense of ownership and accountability
• Experience supporting HR projects such as incentive scheme revamps, organisational development initiatives, or process enhancement projects would be highly advantageous

This is an excellent opportunity for a seasoned HR professional who enjoys partnering closely with the business, thrives in a frontline environment, and is confident navigating complex people matters while driving value-added HR initiatives.