Senior HR Manager (C&B) with banking experience preferred

Manpower Services (Hong Kong) Limited; Hong Kong Island; On-site; HKD 700,000 - 1,100,000; Full time

Job summary

Manpower Services (Hong Kong) Limited is seeking a Senior HR Manager (C&B) with banking experience to lead the HR Services team in delivering end-to-end payroll, benefits and regulatory compliance across the bank in Hong Kong.

Reporting to Head of HR Services, you will oversee payroll operations, leave management, records administration, and total rewards, while driving process improvements and ensuring HK Employment Ordinance compliance and HKMA/SFC licensing requirements.

Qualifications

• Bachelor’s degree in HR/Business administration.
• 10+ years of HR experience in banking/financial services.
• At least 3 years in direct team management.
• Deep payroll, benefits, and HR operations expertise.
• Knowledge of HK Employment Ordinance, HKMA guidelines, SFC licensing, and banking internal control frameworks.
• Strong leadership, change management, and stakeholder management skills.
• Fluency in English, Cantonese and Putonghua.

Responsibilities

• Lead an operational team delivering end-to-end HR services across the bank.
• Oversee payroll, leave, attendance, employee records, health & safety and total rewards programs.
• Manage regulatory licensing and statutory reporting, ensuring internal controls and audit readiness.
• Drive process improvements and manage organizational change to meet business needs.
• Partner with stakeholders across banking entities to ensure compliant, efficient HR operations.

Skills

Payroll administration

HR operations

Leave & attendance

Employee records

Benefits administration

Regulatory governance

HKMA licensing

SFC licensing

Leadership

HR data analytics

Stakeholder management

English

Cantonese

Putonghua

Education

Bachelor’s degree in HR/Business

Job description

Senior HR Manager (C&B) with banking experience preferred

Reporting directly to the Head of Human Resources Services Division, the HR Services Manager / Senior HR Services Manager will lead an operational team in delivering end-to-end HR services across the bank. This role is pivotal in maintaining flawless HR operations—covering payroll, benefits, and statutory compliance—while driving continuous operational improvements and managing regulatory frameworks across banking entities in Hong Kong.

Key Responsibilities

• Operational Team Leadership: Support the Head of HR Services in leading, coaching, and managing a team of HR specialists to deliver seamless, high-quality shared services across the bank.
• Core HR Operations Management: Oversee the accuracy and execution of end-to-end operational functions, including payroll processing, leave and attendance management, employee records administration, health & safety, and total rewards/benefits programs.
• Regulatory Governance & Licensing: Manage mandatory employee licensing frameworks (e.g., HKMA / SFC regulatory registrations), handle statutory reporting, and maintain strict adherence to internal controls and audit standards.
• Process Optimization & Change Management: Drive operational efficiencies, lead continuous process enhancements, and navigate organizational changes to support evolving business needs.

Key Requirements

• Education & Experience:
  • Bachelor’s degree in Human Resources Management, Business Administration, or a related discipline.
  • Minimum of 10 years of progressive HR experience within the banking or financial services sector, including at least 3 years in a direct team management role.
• Domain & Regulatory Expertise:
  • Deep expertise in end-to-end payroll administration, benefits delivery, and HR operations.
  • In-depth knowledge of Hong Kong Employment Ordinance, HKMA guidelines, SFC licensing requirements, and banking internal control frameworks.
• Leadership & Strategic Capabilities:
  • Strong leadership capabilities with a track record of driving team performance, fostering innovation, and managing change.
  • Strong analytical capabilities in HR data, risk assessment, and decision-making within complex regulatory environments.
• Stakeholder Management & Languages:
  • Excellent interpersonal, negotiation, and stakeholder management skills across all business units.
  • Professional fluency in spoken and written English, Cantonese, and Putonghua.

Key Enhancements Made

• Banking-Specific Terminology: Formally integrated relevant industry terms like HKMA/SFC licensing and regulatory frameworks, turning generic "employee licenses" into precise financial sector competencies.
• Elevated Scope: Positioned the role clearly as a senior operational lead bridging frontline operations with division head leadership.
• Structured Categorization: Organized requirements into distinct technical, management, and regulatory pillars for better candidate screening.