Senior Facilities Lead – Estates & Tenant Experience

English Schools Foundation; Hong Kong; On-site; HKD 420,000 - 540,000; Full time

Job summary

The English Schools Foundation (ESF) in Hong Kong is seeking a Senior Officer - Facilities to lead estate and facilities management across housing and commercial quarters. You will focus on maintaining the residential portfolio, coordinating emergency repairs, and ensuring safety compliance.

Key responsibilities include supervising site staff, managing service contracts, and delivering high-quality customer service to tenants and stakeholders while upholding ESF policies and regulatory standards.

Qualifications

• Degree in Facilities Management, Housing Management or related discipline.
• Excellent client-facing skills and ability to handle tenants independently under pressure.
• Fluent in English and Cantonese, with strong written and spoken communication.
• Experience supervising site staff, security personnel and service providers.
• Experience in managing property and facilities administration systems.

Responsibilities

• Maintain residential portfolio and ensure compliance with company standards.
• Oversee emergency repairs, upgrades and ongoing maintenance.
• Conduct inspections and surveys following best practices and policy.
• Ensure paperwork and admin for maintenance are complete and accurate.
• Drive projects to meet deadlines with urgency and prioritise safety.

Skills

Client facing

English & Cantonese

Communication skills

Planning & organising

Staff supervision

Facilities management

Property administration systems

MS Word/Excel/PowerPoint

Education

Degree in Facilities Management or related disciplines

Tools

MS Word

Excel

PowerPoint

Job description

The English Schools Foundation (ESF) in Hong Kong is seeking a Senior Officer - Facilities to lead estate and facilities management across housing and commercial quarters. You will focus on maintaining the residential portfolio, coordinating emergency repairs, and ensuring safety compliance.

Key responsibilities include supervising site staff, managing service contracts, and delivering high-quality customer service to tenants and stakeholders while upholding ESF policies and regulatory standards.