Senior Officer-Facilities

ESF Properties Holdings (HK) Limited; Hong Kong; On-site; HKD 600,000 - 1,000,000; Full time

Job summary

The English Schools Foundation (ESF) in Hong Kong seeks an experienced professional to lead Estate and Facilities Management for its residential portfolio. The role focuses on ensuring high standards of maintenance, safety, and compliance, while delivering responsive service to tenants and internal stakeholders.

Applicants should hold a degree in Facilities/Housing Management or related fields and demonstrate strong English and Cantonese communication, client-facing abilities, and multi-project

Qualifications

• Degree in Facilities Management, Housing Management or related disciplines.
• Excellent client-facing skills and ability to handle tenants independently and under pressure.
• Excellent command of written and spoken English and Cantonese.
• Strong communication, prioritising and planning skills; multi-tasking across projects.

Responsibilities

• Estate and facilities management of the residential portfolio.
• Emergency repairs, upgrades and ongoing maintenance to company standards.
• Inspections & surveys in line with best practices and compliance.
• Ensure all paperwork and administration pertaining to maintenance is complete and accurate.
• Drive all projects through with urgency and deadlines.
• Support leadership in maximizing property occupancy and compliance by tenants.

Skills

Client-facing skills

English and Cantonese

Planning & prioritising

Effective communication

Education

Degree in Facilities/Housing Management or related

Job description

Responsibilities

Responsibilities Estate and Facilities Management: Ensure residential portfolio is maintained Emergency repairs, upgrades and ongoing maintenance to company standards Perform inspections & surveys in line with best practices and company compliance Ensure all paperwork & administration pertaining to maintenance is complete, accurate and in accordance with company policy and accurate Driving all projects through with a sense of urgency and meeting deadlines Ensure health and safety standards are in place at all times Support company leadership in ensuring maximum property occupancy Support company leadership in ensuring tenants understand and adhere to Building/estate guidelines and/or government regulations and compliance Customer Service: Provide target highly responsive, supportive and helpful customer service culture; Provide target service culture to tenants, internal company stakeholders and external parties Respond to customer queries quickly, take responsibility to follow through to resolution Staff Operations: Ensure staff are performing to best practice and company standards and expectations Ensure staff are providing the target customer service culture to ESF stakeholders supplier contracts: cost control, performance management, tender and procurement processes Monitoring and managing servicing contracts staff are in line with government and company policy at all times.

Requirements

• Degree holder in Facilities Management, Housing Management or related disciplines
• Minimum 6 years of relevant working experience in facilities, estates, property management for commercial, luxury residential, staff quarter or similar portfolio
• Excellent client-facing skills, ability to handle clients and tenants independently and work under pressure
• Excellent command of written and spoken English and Cantonese
• Excellent communication, prioritising and planning skills and experience in working on multiple tasks and projects
• Experience in managing the performance of site staff and front-line staff, including the security personnel, and other service providers and contractors
• Experience in supervising fitting-out works, R&M works etc., ensuring the workmanship is up to company standards
• Experience in managing property and facilities service administration systems
• Proficiency in PC skills, including MS Word, Excel and PowerPoint etc
• Applicants must be a permanent Hong Kong resident or possess a valid visa to work in Hong Kong.

The English Schools Foundation (ESF) is an Equal Opportunities Employer The English Schools Foundation (ESF) is fully committed to providing equal employment opportunities. ESF will not discriminate on the basis of age, race, colour, gender, marital status, sexual orientation, gender identity, pregnancy, national origin, religion, veteran status, physical or mental disability, genetic information, creed, citizenship or any other status protected by local laws or regulations.

Personal data provided by job applicants will be used strictly in accordance with the ESF's Personal Data Policy, a copy of which will be provided upon request.

ESF is dedicated to ensuring the safety and well-being of all students in our care and expects all applicants to uphold this commitment.

We adhere to rigorous recruitment practices, with all appointments contingent upon an interview, identity verification, criminal background checks (including ICPC, SCRC, and other international background checks as appropriate), assessment of social media presence, and positive references. In accordance with the Keeping Children Safe in Education (KCSIE) 2025 guidelines, ESF may perform online checks for all shortlisted candidates prior to the interview.

About Us

The English Schools Foundation (ESF) is the largest English-medium international school organisation in Hong Kong. Our 22 schools and comprehensive programme of extra-curricular activities bring out the best in every student through a personalised approach to learning and by inspiring curious minds. There are over 18,000 students from 75 different nationalities in ESF kindergartens, primary, secondary and all-through schools. www.esf.edu.hk

About the Team

The English Schools Foundation (ESF) is a modern, well-managed educational organisation, committed to offering an international education to students drawn from over 70 countries. We are proud to be at the forefront of the educational hub in Hong Kong. We actively take advantage of the opportunities that Hong Kong offers as Asia’s world city and the principal gate-way to China. The curriculum, leading to the International Baccalaureate, is adapted to Hong Kong, and the Asia Pacific region. ESF’s 1,100 teachers are highly qualified bringing with them experience from Australia, Canada, New Zealand, the United States, the UK and many other international school systems. All schools offer a broad range of out-of-school activities in Hong Kong and overseas. ESF has over 18,000 students. Our culture is one of joy in learning and pride in achievement. The great majority of our students study for the IB Diploma and gain entry to universities all over the world. ESF has a long-standing commitment to children with individual needs and is the principal provider for English-speaking children with special educational needs in Hong Kong.

For further details about ESF, please visit our website at https://www.esf.edu.hk/.

Our vision is for every student to be the best that they can be. Our mission is to inspire creativity and nurture global citizens and leaders of the future. We do this by creating joyful learning environments, led by a community of exceptional teachers who bring out the best in every child through a personalised approach to learning and by inspiring curious minds.

Privacy Policy https://www.esf.edu.hk/privacy/ (Personal Data Handling & Data Privacy Policy included in this page: https://www.esf.edu.hk/wp-content/uploads/2025/02/ESF-Personal-Data-Handling-Data-Privacy-Policy.pdf)

Disclaimer https://www.esf.edu.hk/disclaimer/

Diversity, Equity and Inclusion (DEI) Statement https://www.esf.edu.hk/dei_statement/