Senior Officer-Facilities

English Schools Foundation; Hong Kong; On-site; HKD 420,000 - 540,000; Full time

Job summary

The English Schools Foundation (ESF) in Hong Kong is seeking a Senior Officer - Facilities to lead estate and facilities management across housing and commercial quarters. You will focus on maintaining the residential portfolio, coordinating emergency repairs, and ensuring safety compliance.

Key responsibilities include supervising site staff, managing service contracts, and delivering high-quality customer service to tenants and stakeholders while upholding ESF policies and regulatory standards.

Qualifications

• Degree in Facilities Management, Housing Management or related discipline.
• Excellent client-facing skills and ability to handle tenants independently under pressure.
• Fluent in English and Cantonese, with strong written and spoken communication.
• Experience supervising site staff, security personnel and service providers.
• Experience in managing property and facilities administration systems.

Responsibilities

• Maintain residential portfolio and ensure compliance with company standards.
• Oversee emergency repairs, upgrades and ongoing maintenance.
• Conduct inspections and surveys following best practices and policy.
• Ensure paperwork and admin for maintenance are complete and accurate.
• Drive projects to meet deadlines with urgency and prioritise safety.

Skills

Client facing

English & Cantonese

Communication skills

Planning & organising

Staff supervision

Facilities management

Property administration systems

MS Word/Excel/PowerPoint

Education

Degree in Facilities Management or related disciplines

Tools

MS Word

Excel

PowerPoint

Job description

We are looking for a Senior Officer - Facilities to join the team.

Responsibilities

Estate and Facilities Management

• Ensure residential portfolio is maintained
• Emergency repairs, upgrades and ongoing maintenance to company standards
• Perform inspections & surveys in line with best practices and company compliance
• Ensure all paperwork & administration pertaining to maintenance is complete, accurate and in accordance with company policy and accurate
• Driving all projects through with a sense of urgency and meeting deadlines
• Ensure health and safety standards are in place at all times
• Support company leadership in ensuring maximum property occupancy
• Support company leadership in ensuring tenants understand and adhere to
• Building/estate guidelines and/or government regulations and compliance

Customer Service

• Provide target highly responsive, supportive and helpful customer service culture;
• Provide target service culture to tenants, internal company stakeholders and external parties
• Respond to customer queries quickly, take responsibility to follow through to resolution

Staff Operations

• Ensure staff are performing to best practice and company standards and expectations
• Ensure staff are providing the target customer service culture to ESF stakeholderssupplier contracts: cost control, performance management, tender and procurementprocesses
• Monitoring and managing servicing contracts staff are in line with government and company policy at all times

Requirements

• Degree holder in Facilities Management, Housing Management or related disciplines
• Minimum 6 years of relevant working experience in facilities, estates, property management for commercial, luxury residential, staff quarter or similarportfolio
• Excellent client-facing skills, ability to handle clients and tenants independently and work under pressure
• Excellent command of written and spoken English and Cantonese
• Excellent communication, prioritising and planning skills and experience in working on multiple tasks and projects
• Experience inmanaging the performance of site staff and front-line staff, including the security personnel, and other service providers andcontractors
• Experience insupervising fitting-out works, R&M works etc., ensuring the workmanship is up to company standards
• Experience inmanaging property and facilities service administration systems
• Proficiency in PC skills, including MSWord,Excel andPowerPointetc

Applicants must be a permanent Hong Kong resident or possess a valid visa to work in Hong Kong.

ESF is an Equal Opportunities Employer

The English Schools Foundation (ESF) is fully committed to providing equal employment opportunities. ESF will not discriminate on the basis of age, race, colour, gender, marital status, sexual orientation, gender identity, pregnancy, national origin, religion, veteran status, physical or mental disability, genetic information, creed, citizenship or any other status protected by local laws or regulations.

Personal data provided by job applicants will be used strictly in accordance with the ESF's Personal Data Policy, a copy of which will be provided upon request.

ESF is dedicated to ensuring the safety and well‑being of all students in our care and expects all applicants to uphold this commitment. We adhere to rigorous recruitment practices, with all appointments contingent upon an interview, identity verification, criminal background checks (including ICPC, SCRC, and other international background checks as appropriate), assessment of social media presence, and positive references.

In accordance with the Keeping Children Safe in Education (KCSIE) 2025 guidelines, ESF may perform online checks for all shortlisted candidates prior to the interview.

About Us

The English Schools Foundation (ESF) is the largest English-medium international school organisation in Hong Kong. Our 22 schools and comprehensive programme of extra-curricular activities bring out the best in every student through a personalised approach to learning and by inspiring curious minds.

There are over 18,000 students from 75 different nationalities in ESF kindergartens, primary, secondary and all-through schools.

www.esf.edu.hk

About the Team

The English Schools Foundation (ESF) is a modern, well‑managed educational organisation, committed to offering an international education to students drawn from over 70 countries. We are proud to be at the forefront of the educational hub in Hong Kong. We actively take advantage of the opportunities that Hong Kong offers as Asia's world city and the principal gate‑way to China.

The curriculum, leading to the International Baccalaureate, is adapted to Hong Kong, and the Asia Pacific region. ESF's 1,100 teachers are highly qualified bringing with them experience from Australia, Canada, New Zealand, the United States, the UK and many other international school systems. All schools offer a broad range of out-of-school activities in Hong Kong and overseas.

ESF has over 18,000 students. Our culture is one of joy in learning and pride in achievement. The great majority of our students study for the IB Diploma and gain entry to universities all over the world. ESF has a long-standing commitment to children with individual needs and is the principal provider for English‑speaking children with special educational needs in Hong Kong. For further details about ESF, please visit our website at https://www.esf.edu.hk/.