Strategic Customer Success Manager - Ad Tech Growth

Smartlyio; Hong Kong; On-site; HKD 520,000 - 900,000; Full time

Job summary

Smartly is seeking a Customer Success Manager in Hong Kong to own and grow a portfolio of clients using our social advertising platform. You will be the primary contact, drive retention, and collaborate across teams.

You’ll translate data into actionable insights, build strong relationships with clients and partners like Facebook, Pinterest, and Snapchat, and travel for meetings when needed. Mandarin proficiency required; media/digital agency experience a plus.

Qualifications

• Experience in a customer success or similar role with clear ownership of client relationships.
• Experience in media/digital agencies is a plus.
• Strong knowledge of social advertising platforms such as Facebook, Pinterest, and Snapchat.
• Ability to work independently, manage priorities and make decisions for assigned accounts.
• Ability to translate data into practical insights.
• Excellent written and spoken communication; Mandarin proficiency required.
• Willingness to travel for customer meetings, conferences, and industry events.

Responsibilities

• Own assigned customer accounts end to end, acting as the primary point of contact and taking full responsibility for client outcomes
• Manage a growing book of business and work independently to drive adoption, renewals, expansion, and customer advocacy
• Move beyond reactive support by proactively identifying opportunities to improve customer performance and long-term value
• Develop a strong understanding of the Smartly platform and social advertising to solve customer problems and provide clear, practical guidance
• Build and maintain strong working relationships with customers and external partners such as Facebook, Pinterest, and Snapchat
• Collaborate closely with internal teams including Sales, Marketing, Technical Solutions, Services, Product, and Engineering to support customer goals
• Represent the voice of the customer internally to help inform sales processes and product development

Job description

Smartly is seeking a Customer Success Manager in Hong Kong to own and grow a portfolio of clients using our social advertising platform. You will be the primary contact, drive retention, and collaborate across teams.

You’ll translate data into actionable insights, build strong relationships with clients and partners like Facebook, Pinterest, and Snapchat, and travel for meetings when needed. Mandarin proficiency required; media/digital agency experience a plus.