Senior E-Commerce Campaigns & Site Ops Lead

DFI Retail Group; Hong Kong; On-site; HKD 201,000 - 312,000; Full time

Job summary

Mannings is seeking an energetic professional to join our E‑Commerce Operations & Campaigns team in Hong Kong. You will own BAU promotions and campaigns online, ensure pages launch accurately, and perform regular site health checks to maintain a smooth shopping journey.

You will coordinate the digital content production timeline from briefs to asset publishing, support campaign planning and onsite merchandising, and analyse performance data to derive actionable insights.

Qualifications

• Higher diploma or Bachelor's degree in E-Commerce, Marketing, Business Administration, Digital Media or a related discipline.
• Around 2–4 years of relevant experience in e-commerce operations, digital marketing, online merchandising, campaign execution or a related area; less experience will be considered for the Specialist level.
• Hands‑on experience managing website content, promotional pages, campaign assets or digital content workflows.
• Demonstrated ability to support e-commerce campaigns and interpret sales or digital performance data to provide actionable recommendations.
• Experience coordinating with designers and cross‑functional stakeholders to deliver campaigns accurately and on schedule.

Responsibilities

• Take ownership of site operations for assigned BAU promotions and e-commerce campaigns — ensuring pages and digital touchpoints are launched accurately and on schedule, and conducting regular site health checks to proactively resolve content, linking and navigation issues to maintain a seamless online shopping journey
• Coordinate the full digital content production timeline, from receiving promotional offers and translating requirements into creative briefs, to reviewing, approving and publishing campaign assets across the e-commerce platform
• Support e-commerce campaign planning and execution — contributing to campaign concept development, onsite merchandising, promotional messaging, campaign setup and cross-functional coordination to deliver a compelling and consistent digital campaign experience
• Analyse and report on campaign performance using sales, traffic, conversion and customer behaviour data to evaluate campaign effectiveness, identify actionable insights and recommend opportunities for optimisation
• Monitor competitor activities, e-commerce trends and digital best practices — proactively suggesting new campaign ideas, onsite enhancements and test-and-learn opportunities to improve customer engagement and the online shopping experience
• Collaborate with team members and support essential operational and administrative processes, including quotation and invoice coordination, to ensure smooth and timely campaign delivery

Skills

Campaign coordination

Content management

Data analysis

Project coordination

Multitasking

Education

Higher diploma or Bachelor's degree in E‑Commerce, Marketing, Business Administration, Digital Media

Tools

Excel

PowerPoint

CMS

Digital analytics tools

Job description

Mannings is seeking an energetic professional to join our E‑Commerce Operations & Campaigns team in Hong Kong. You will own BAU promotions and campaigns online, ensure pages launch accurately, and perform regular site health checks to maintain a smooth shopping journey.

You will coordinate the digital content production timeline from briefs to asset publishing, support campaign planning and onsite merchandising, and analyse performance data to derive actionable insights.