Senior Donor Relations & Engagement Lead

Save the Children Hong Kong Limited; Hong Kong; On-site; HKD 312,000 - 456,000; Full time

Job summary

Save the Children Hong Kong Limited is seeking a Senior Donor Relations Officer (International NGO) to manage donor communications and drive fundraising outcomes in Hong Kong and around the world. You will conduct outbound donor calls, handle inquiries with empathy, process donations, support engagement events, and maintain accurate data in CRM while upholding the highest standards of donor care.

This full-time role requires strong communication and cross-team collaboration.

Qualifications

• HKCEE / HKDSE or above; Diploma in a related discipline is preferred.
• Strong interpersonal, communication, and relationship-building skills with a donor-focused approach.
• Capable of managing multiple tasks and working independently with a high level of integrity and professionalism.

Responsibilities

• Conduct outbound donor calls and campaigns.
• Manage donor inquiries and build long-term donor relationships.
• Handle inquiries, feedback, and complaints with professionalism and empathy.
• Process donations through various payment methods with accuracy.
• Support donor engagement and fundraising initiatives.
• Provide administrative, reporting, data analysis, and CRM support.
• Assist in planning donor engagement events.
• Coordinate with vendors and external partners.

Skills

Telemarketing

Customer service

Donor care

Communication

Relationship-building

Education

HKCEE/HKDSE

Diploma preferred

Tools

MS Office

Excel

CRM systems

Job description

Save the Children Hong Kong Limited is seeking a Senior Donor Relations Officer (International NGO) to manage donor communications and drive fundraising outcomes in Hong Kong and around the world. You will conduct outbound donor calls, handle inquiries with empathy, process donations, support engagement events, and maintain accurate data in CRM while upholding the highest standards of donor care.

This full-time role requires strong communication and cross-team collaboration.