(Senior) Digital Manager, Branch Digital & Experience (Bank)

KOS International Limited; Hong Kong; Presencial; HKD 900.000 - 1.500.000; Jornada completa

Descripción de la vacante

KOS International Limited is looking for a (Senior) Digital Manager to lead digitalization and AI transformation across branch networks in Hong Kong. You will formulate end-to-end digital strategies for multiple retail channels, act as a channel owner, and drive roadmap development for innovative fintech and AI initiatives.

The role requires 5–7 years in digital transformation within branches and omni-channels, with strong project management and a solid business sense.

Formación

• Degree holder in Business Administration, eCommerce or related disciplines.
• 5–7 years of experience in digital transformation in branch and Omni-channels.
• Strong business sense and ability to drive innovative branch setups.
• Proficient in English and Chinese (Cantonese and Mandarin).

Responsabilidades

• Develop end-to-end digital transformation and AI strategies for retail banking and Omni-channels (branch, contact center, online banking).
• Lead roadmap on innovative development for branch digitalization to enhance business performance.
• Originate fintech development and AI-related projects to drive revenue and productivity for the bank.
• Generate new ideas from market research, business planning to execution.

Conocimientos

Digital transformation

Project management

AI strategy

Customer experience

Banking knowledge

Educación

Bachelor's degree in Business Administration, eCommerce or related disciplines

Descripción del empleo

(Senior) Digital Manager, Branch Digital & Experience (Bank)

(Senior) Digital Manager, Branch Digitalization & Customer Experience (Bank)

• Digital transformation development on various branch and banking channels
• Take charge in developing new strategy and innovative AI development plans
• Enhancing customer experience and business effectiveness in retail network

About the company

Our client is a well-established retail banking group in Hong Kong. To cope with their business expansion, they are now looking for high caliber for a (Senior) Business Manager for their Branch Digitalization & AI Transformation position for their retail banking team.

About the role

Reporting to the Head of Digital Business, you will formulate end-to-end digital transformation and AI strategies on various retail banking and Omni-channels, including branch, contact center, online banking etc. You will act as a channel owner to take lead and initiate roadmap on innovative development on branch digitalization to enhance business performance. You have to generate new ideas in implementing competitive fintech solutions and enhancing customer journey from market research, business planning to execution. In addition, you are required to originate new fintech development and other AI-related projects aiming at driving business revenue and productivity for the bank.

The successful applicant

To qualify, the successful individual must possess:

• Degree holder, preferably in Business Administration, eCommerce or other related disciplines.
• Minimum 5-7 years of relevant working experience in digital transformation in branch and Omni-channels with good project management skills.
• Good business sense and knowledgeable in driving innovative branch setup required.
• Strong understanding of digital trends in banking industry with experience in leading creative and AI based business plans.
• Proficient in spoken and written English and Chinese (Cantonese and Mandarin).