Section Head & Senior Manager, Digital & Channel Management - Channel & Transaction Management

The Bank of East Asia (BEA); Hong Kong; Sur place; HKD 450 000 - 650 000; Plein temps

Résumé du poste

The Bank of East Asia (BEA) in Hong Kong is seeking an experienced digital banking leader to support the Department Head in driving personal banking’s digital and self-service channels strategy from planning to delivery. You will assess customer needs, digital trends, and industry best practices to build customer-centric digital capabilities and oversee end-to-end journeys.

Join BEA to lead data-informed optimization of journeys and sales funnels, manage campaign platforms, and foster a

Qualifications

• University graduate, preferably with a major in business related discipline
• Over 15 years of experience with at least 5 years in a managerial role in banking sector
• Successful track record of developing digital products and channel strategy
• Proficient in leading projects and strong in verbal and written communication to management
• Strong understanding of consumer banking channel behavior and market trends
• Strong data analysis skills with the ability to make sound business decisions
• Result oriented and able to deliver under tight timeline
• Good knowledge of regulatory guidelines/requirements applicable to retail banking and digital banking
• Excellent interpersonal and communication skills
• Good command of both spoken and written English and Chinese

Responsabilités

• Assist the Department Head to drive the personal banking’s digital and self-service channels strategy from planning to delivery in support of the Bank’s business objectives and priorities
• Understand customer needs, digital trends, and best practice in the industry to deliver customer centric digital capabilities
• Deliver best-in‑class end‑to‑end customer journeys and experience design for digital and self-service channels services
• Review digital business dashboard, optimize digital customer journeys and sales funnel conversions backed by data insights
• Oversee campaign management platforms and enhance personalized experience to drive customer engagement
• Lead and develop team’s performance in achieving business objectives, fostering highly engaged and efficient team dynamics

Formation

University degree

Description du poste

• Assist the Department Head to drive the personal banking’s digital and self-service channels strategy from planning to delivery in support of the Bank’s business objectives and priorities
• Understand customer needs, digital trends, and best practice in the industry to deliver customer centric digital capabilities
• Deliver best-in‑class end‑to‑end customer journeys and experience design for digital and self‑service channels services
• Review digital business dashboard, optimize digital customer journeys and sales funnel conversions backed by data insights
• Oversee campaign management platforms and enhance personalized experience to drive customer engagement
• Lead and develop team’s performance in achieving business objectives, fostering highly engaged and efficient team dynamics

Requirements

• University graduate, preferably with a major in business related discipline
• Over 15 years of experience with at least 5 years in a managerial role in banking sector
• Successful track record of developing digital products and channel strategy
• Proficient in leading projects and strong in verbal and written communication to management
• Strong understanding of consumer banking channel behavior and market trends
• Strong data analysis skills with the ability to make sound business decisions
• Result oriented and able to deliver under tight timeline
• Good knowledge of regulatory guidelines/requirements applicable to retail banking and digital banking
• Excellent interpersonal and communication skills
• Good command of both spoken and written English and Chinese

Personal data provided by job applicants will be used for recruitment purposes only and will be treated in accordance with the Bank's Personal Information Collection (Employees) Statement and Privacy Policy Statement. Applicants who are not invited for interviews within six weeks may consider their applications unsuccessful and the personal data collected will be destroyed after 1 year.