Senior Digital Experience Specialist

AS Watson Retail (HK) Limited; Sha Tin; On-site; HKD 900,000 - 1,200,000; Full time

Benefits offered by this job

Office near MTR

Shuttle bus to Sha Tin

Medical & Life Insurance (including SP

Gym onsite

Onsite clinic & lactation room

Job summary

AS Watson Retail (HK) Limited is seeking a Senior Digital Experience Specialist (Project Management) to bridge business and technology, delivering digital initiatives for MoneyBack app and web, and shaping customer journeys across O+O.

You will lead end-to-end projects, collaborate with marketing and IT teams, manage timelines, and optimize user experiences across platforms, with a fast-paced environment.

Qualifications

• Solid experience in mobile apps, online business operations, digital platforms, or digital marketing.
• Strong project management and organizational skills.
• Knowledge of e-commerce platforms, customer journeys, and digital commerce trends.
• Customer-focused mindset with data-driven decision making.
• Ability to collaborate with cross-functional teams.

Responsibilities

• Lead end-to-end project delivery from requirement gathering to launch.
• Translate business needs into functional requirements for loyalty, digital, and O+O initiatives.
• Partner with business and technical teams to deliver customer-focused digital solutions.
• Coordinate stakeholders and timelines to ensure timely execution.
• Monitor platform performance and drive continuous improvements.
• Support online business operations, CMS updates, promotions, and product management.

Skills

Project management

E-commerce platforms

Digital marketing

Cross-functional collaboration

English Cantonese Mandarin

Job description

Senior Digital Experience Specialist (Project Management)

At ASW, we believe in our people, in teamwork and the importance of your personal growth.If you are looking for the opportunity to join our award-winning international family withover 17,000 O+O stores across 31 markets in Asia and Europe, the ASW family welcomes you…

You can enjoy:

Convenient office location, less than 5 min. walk from MTR

Free round-trip lunchtime shuttle bus services to Shatin

Comprehensive Medical and Life insurance coverage, including your spouse and children

Well-equipped Gym inside our office building

Onsite Clinic and Lactation Room

Why This Role Matters

At MoneyBack, we are committed to creating rewarding and seamless experiences for our members while putting a smile on customers' faces every day. This role plays a key part in delivering innovative marketing initiatives and enhancing our digital platforms across the MoneyBack App and Web. Acting as the bridge between business and technology teams, you will help shape customer journeys, drive engagement, and support the growth of our O+O (Offline + Online) business through effective digital solutions and project delivery.

What You’ll Be Doing

Lead end-to-end project delivery, from requirement gathering and solution design to UAT and launch

Translate business needs into functional requirements for loyalty, digital, and O+O initiatives

Partner closely with business and technical teams to deliver customer-focused digital solutions

Coordinate stakeholders and project timelines to ensure smooth and timely execution

Monitor platform performance, production issues, and customer service cases to enhance user experience

Support online business operations, including CMS updates, promotions, product management, and inventory monitoring

Drive continuous platform enhancements using a scientific and data-driven approach

Improve the customer journey across the MoneyBack App, Web, and offline touchpoints through collaboration

What You’ll Bring

Solid experience in mobile apps, online business operations, digital platforms, or digital marketing

Strong project management and organizational skills with the ability to manage multiple priorities

Knowledge of e-commerce platforms, customer journeys, and digital commerce trends

Customer-focused mindset with a passion for delivering seamless experiences

Ability to collaborate effectively with cross-functional business and technical teams

Experience leveraging data and insights to support decision-making and continuous improvement

Hands-on experience in app management and online business operations

Proactive, self-driven, and comfortable working in a fast-paced environment

Strong stakeholder management and communication skills in English, Cantonese, and Mandarin

How You Will Make An Impact

Deliver successful digital and business projects by translating business needs into effective solutions

Foster strong collaboration across functions to achieve shared goals

Ensure quality delivery across multiple initiatives while meeting timelines and business objectives

Enhance customer experiences through a deep understanding of customer journeys, digital commerce, and O+O business operations

Drive large-scale initiatives involving strategic partners and multiple stakeholders with confidence

Take ownership of project launches and platform enhancements that deliver measurable business value

Apply a scientific and data-driven mindset to optimize performance, engagement, and operational outcomes

We are an equal opportunity employer and welcome applications from all qualified candidates. The information provided will be treated in strict confidence and be used only for consideration of your application for relevant / similar posts within the AS Watson Group.

Applicants not hearing from us within 6 weeks from the date of advertisement may consider their applications unsuccessful. All personal data of unsuccessful applicants will be destroyed within 12 months from the date of application.

AS Watson Group, the world’s largest international health and beauty retailer, is operating over 17,000 stores under 12 retail brands in 31 markets, with over 130,000 employees worldwide. For the fiscal year 2025, AS Watson Group recorded revenue of US$26 billion. Every year, we are serving over 6 billion shoppers via our O+O (Offline plus Online) technology-enabled platforms. Together with our 12 retail brands including Watsons, Kruidvat, Trekpleister, Superdrug, Savers, Rossmann, Drogas, ICI PARIS XL, The Perfume Shop, PARKnSHOP, FORTRESS and Watson's Wine, we set O+O (Offline Plus Online) as the new standard for retail.