Senior Customer Success Lead - Data Center Delivery

DayOne Data Centers Ltd.; Hong Kong; Remote; MYR 180,000 - 260,000; Full time

Job summary

DayOne Data Centers Ltd. is seeking a senior delivery and relationship leader to oversee client engagements from construction through live SLA performance. You will guide cross-functional teams across markets to ensure successful outcomes and high service quality.

The role requires Mandarin and English fluency, 7+ years in data center delivery, and a track record of managing complex projects across APAC. Remote work across Malaysia, Indonesia, Thailand, and Hong Kong is possible.

Qualifications

• 7+ years in data center industry, MEP consultancy, or construction with delivery & client management exposure.

Responsibilities

• Lead data center construction and customization projects end to end across multiple markets.
• Manage SLA performance and ongoing service operations with cross-functional teams.
• Coordinate internal resources and ensure timely delivery, client acceptance, and cost control.

Skills

Data center infra

ITIL frameworks

SLA management

Project delivery

Client relationship

Stakeholder coordination

Education

Bachelor's degree in Mechanical or Electrical Engineering

Job description

DayOne Data Centers Ltd. is seeking a senior delivery and relationship leader to oversee client engagements from construction through live SLA performance. You will guide cross-functional teams across markets to ensure successful outcomes and high service quality.

The role requires Mandarin and English fluency, 7+ years in data center delivery, and a track record of managing complex projects across APAC. Remote work across Malaysia, Indonesia, Thailand, and Hong Kong is possible.