Senior Specialist, Customer Success

DayOne; Hong Kong; On-site; HKD 480,000 - 640,000; Full time

Job summary

DayOne is seeking a Senior Specialist, Customer Success to lead project delivery and ongoing service operations for data center projects. You will coordinate across sales, design, construction, and operations to ensure SLA compliance and customer satisfaction.

The role requires at least 2 years of experience in data center infrastructure, strong communication and report-writing skills, and fluency in English and Cantonese (Mandarin beneficial). DayOne values diversity and inclusion.

Qualifications

• Bachelor's degree or higher required.
• Minimum 2 years of work experience in data center infrastructure or related field.
• Strong communication, coordination, and report-writing skills.
• Fluent in English and Cantonese; Mandarin is a plus.
• Familiarity with ITIL and project management is preferred.

Responsibilities

• Serve as the primary point of contact for project delivery and ongoing service operations.
• Oversee services including Data Center Build-to-Suit and Hosting; manage the account lifecycle.
• Coordinate internal resources and communicate with customers to meet standards and needs.
• Lead end-to-end Data Center construction and customization projects with cross-functional teams.
• Ensure SLA adherence and customer satisfaction during operations; drive service improvements.

Skills

Customer interface

Project delivery

Data Center infra

Communication

Report writing

English language

Cantonese language

Mandarin language

Education

Bachelor's degree or higher

Job description

Join DayOne – Shaping the Future of Data Infrastructure DayOne is a global leader in the development and operation of high-performance data centers. As one of the fastest-growing companies in the industry, we’ve built a robust presence across Asia and Europe — and we’re just getting started. As we expand into new international markets, we’re looking for talented, driven individuals to join us on this exciting journey. This is more than a job — it’s an opportunity to be a key contributor to our dynamic team and help shape the future of global data infrastructure. If you're passionate about innovation, technology, and growth, we invite you to be part of DayOne’s next chapter.

Senior Specialist, Customer Success Role & Responsibilities:

• Customer Engagement: Serve as the primary point of contact for project delivery and ongoing service operations. Ensure the delivery of operational services aligns with the Service Level Agreement and agreed-upon costs. Partially led a virtual delivery team to guarantee customer satisfaction through the efficient delivery of services.
• Service Scope Management: Oversee services including Data Center Build-to-Suit, Hosting. Manage the entire account lifecycle from project delivery to ongoing operations.
• Communication & Coordination: Handle communication with customers regarding project delivery and service operations. Coordinate internal resources to meet company standards and customer needs. Facilitate effective internal team meetings for clear communication with customers.
• Project Leadership: Coordinate end-to-end Data Center construction and customization projects. Collaborate with sales, presales, design, construction, and T&C teams to manage project schedules, quality, costs, and risks. Escalate issues to senior management and ensure project closure with customer acceptance.
• Operational Excellence: Maintain responsibility for SLA adherence and customer satisfaction during operations. Coordinate with DC operation, Network, and IT service teams for ongoing service improvement and risk mitigation.
• Process Compliance: Ensure compliance with internal processes related to procurement, audits, ITIL, and project management.
• Team Collaboration: Work closely with internal teams to execute customer contracts and achieve customer satisfaction. Embrace challenges and adapt to changes with a team-oriented approach.

Requirements:

• Educational Background: A Bachelor's degree at least
• Professional Experience: Minimum of 2 years of working experience. Has basic knowledge and understanding of Data Center infrastructure. Experience in Data Center construction or operations is highly valued.
• Interpersonal Skills: Proven customer interface experience with good communication, coordination, and report-writing skills.
• Personal Attributes: A self-motivated learner for Data Center Industrial, with a strong drive to embrace challenges and adapt to changes.
• Client Service & Mediation: Demonstrated willingness to serve clients and address emergent public relations issues. Skilled in conflict mediation and establishing trust with clients.
• Language Proficiency: Fluency in English and Cantonese, with the ability to understand and speak Mandarin.

DayOne is proud to be an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.

DayOne is a data center pioneer that develops and operates next-gen digital infrastructure for industry leaders who demand reliable, cost-effective and quickly scalable solutions. Our cutting-edge facilities empower hyperscalers and large enterprises to achieve rapid deployment and enhance connectivity, driving transformative engagement and innovation as we shape the future of industries. DayOne's data centers are located across key markets, including Singapore, Johor (Malaysia), Batam (Indonesia), Greater Bangkok, Hong Kong SAR, Tokyo, and beyond. Headquartered in Singapore, DayOne’s leadership team draws on over two decades of industry experience and a track record of building Asia's largest data center business. With DayOne, they have created the SIJORI (Singapore, Johor, and Riau Islands) market as a global data center hub. As demand for strategically located and customized data centers rises, DayOne's entrepreneurial spirit, customer-first strategy, deep local partnerships, and agile executional capabilities uniquely position us to power the growth ambitions of leading hyperscalers and large enterprises around the world.