Assistant Manager, Operations

Quality HealthCare Medical Services Ltd; Hong Kong; On-site; HKD 600,000 - 1,200,000; Full time

Job summary

Quality HealthCare Medical Services Ltd in Hong Kong seeks an experienced Operations Leader to drive performance across centres. You will coach Centre Managers, manage KPIs, and elevate service culture while ensuring clinical standards and efficient rosters.

The role emphasizes data-driven decisions, stakeholder influence, and the integration of technology to enhance customer engagement. Strong English and Chinese are required.

Qualifications

• Degree or above in health care management, business administration or a related field.
• 3–5 years’ experience in managing service operations.
• Exposure in medical service industry or retail operations preferred.
• Self-starter with strong written and spoken English and Chinese.
• Analytical mindset with ability to influence stakeholders across teams.

Responsibilities

• Lead, coach and develop Centre Managers / Centre ICs to drive performance, engagement, and service culture.
• Deliver financial and operational targets through KPI reviews and performance management.
• Improve customer experience by boosting NPS, satisfaction, return, and referral rates.
• Optimise workforce planning, including roster efficiency and manpower management.
• Ensure consistent execution of operational and clinical standards through audits and improvements.
• Support business strategy execution and drive operational initiatives across the assigned territory.

Skills

English

Chinese

Mandarin

Analytical skills

Interpersonal skills

Education

Degree or above in health care management or related field

Job description

• Lead, coach and develop Centre Managers / Centre ICs to drive performance, engagement, and service culture
• Deliver financial and operational targets through regular KPI reviews and performance management
• Drive customer experience by improving NPS, satisfaction, return, and referral rates
• Optimise workforce planning, including roster efficiency, manpower management, and GP/SP engagement and retention
• Ensure consistent execution of operational and clinical standards through audits and process improvement
• Support business strategy execution and drive operational initiatives across the assigned territory
• Leverage technology and AI tools to enhance operations and customer engagement
• Manage operational risks and incidents, and act as key liaison between centres and back office
• Perform other duties as assigned

Requirements

• Degree or above in health care management, business administration or a related field.
• 3 to 5 years’ experience in managing service operations.
• Exposure in medical service industry or retail operations is preferred.
• Self starter, proficient in written and spoken English and Chinese, Mardarin will be an added advantage.
• Strong analytical skills to tackle issues, systematic and methodical in implementing changes.
• Excellence interpersonal skills to influence stakeholders acorss different teams.
• Proficient in written and spoken English and Chinese

We offer attractive remuneration and fringe benefits.

Personal data collected will be used for recruitment purposes only. Bupa will be in touch for any opportunities that matches your profile. All personal data of unsuccessful application will be destroyed 24 months from the date of receiving the application. Full version of Data Privacy Notice available upon request.

About Quality HealthCare Medical Services Limited 卓健醫 (QHMS), became part of Bupa, an international healthcare group in October 2013. With roots tracing back to 1868, QHMS serves the community through a network of over 1,500 provider service points in the city, including over 100 self-owned multi-specialty medical centres and affiliated clinics offering Western Medicine, Traditional Chinese Medicine, Diagnostics & Imaging, Dental, Physiotherapy, Mental Health & Wellness services. QHMS is one of the largest providers of healthcare services to corporates in Hong Kong. QHMS endeavors to enhance the quality of our professional services continuously to satisfy the needs of customers and patients.