Senior Client Services Associate - Banking & Compliance

CITIC Futures International Company Limited; Hong Kong; On-site; HKD 240,000 - 360,000; Full time

Benefits offered by this job

HR development support

Job summary

Citic Futures International Company Limited in Hong Kong seeks a Customer Service professional to review client account opening documents, conduct due diligence, classify and monitor accounts, and handle daily client inquiries and complaints. Maintain client records and assist with tax identity checks.

Role requires strong communication, English proficiency, and familiarity with FATCA/CRS operations; Cantonese and Mandarin preferred.

Qualifications

• Bachelor's degree in Finance, Economics or related majors.
• 2+ years of customer service experience in financial institutions.
• HKSI examination and licensed representative qualification for futures or securities preferred.
• Familiarity with FATCA/CRS operations is preferred.
• Proficient in computer operations and Microsoft Office software.
• Good command of spoken and written English; Cantonese and Mandarin preferred.
• Candidates with less experience may be considered for Customer Service Officer.

Skills

Communication

Adaptability

Service mindset

FATCA/CRS knowledge

MS Office

English proficiency

Cantonese

Mandarin

Education

Finance/Economics degree

Tools

Microsoft Office

Job description

Citic Futures International Company Limited in Hong Kong seeks a Customer Service professional to review client account opening documents, conduct due diligence, classify and monitor accounts, and handle daily client inquiries and complaints. Maintain client records and assist with tax identity checks.

Role requires strong communication, English proficiency, and familiarity with FATCA/CRS operations; Cantonese and Mandarin preferred.