Senior Client Officer - Customer Services (Real Estate)

Wheelock Properties (Hong Kong) Limited 會德豐地產 (香港) 有限公司; Hong Kong; On-site; HKD 42,000 - 65,000; Full time

Job summary

Wheelock Properties (Hong Kong) Limited is seeking a Senior Client Officer (Customer Services) to deliver exceptional service across development projects in Hong Kong. The role requires coordinating handover activities, addressing after-sales needs, and supporting sales launches with a client-focused mindset.

The ideal candidate holds a Higher Diploma or above, has at least 5 years of experience with reputable property developers, and is fluent in English and Chinese (Putonghua).

Qualifications

• Higher Diploma or above with customer services experience.
• Minimum 5 years of relevant experience from reputable property developers.
• Proactive, patient, customer-oriented and a team player.

Responsibilities

• Review handover planning and procedures with the Project/ Property Management teams.
• Participate in the handover process for selected special buyers.
• Follow up on defect rectification and inquiries from special buyers.
• Perform after-sales services.
• Support and participate in sales launches.
• Handle ad hoc assignments.

Skills

Customer service

Communication

Teamwork

MS Word

MS Excel

Bilingual English/Chinese

Education

Higher Diploma or above

Tools

MS Word

MS Excel

Job description

Wheelock Properties (Hong Kong) Limited is seeking a Senior Client Officer (Customer Services) to deliver exceptional service across development projects in Hong Kong. The role requires coordinating handover activities, addressing after-sales needs, and supporting sales launches with a client-focused mindset.

The ideal candidate holds a Higher Diploma or above, has at least 5 years of experience with reputable property developers, and is fluent in English and Chinese (Putonghua).