Senior Claims Operations Leader — Hong Kong

HK001 Marsh (Hong Kong) Limited; Hong Kong; On-site; HKD 800,000 - 1,100,000; Full time

Job summary

Marsh (Hong Kong) Limited is seeking a seasoned Claims professional to join our Claims Operations team in Hong Kong. The role emphasizes end-to-end management of property and casualty claims, client liaison, and timely settlement while maintaining strong internal controls.

The ideal candidate will have 8+ years in claims management, solid understanding of policy terms, and excellent organizational and communication skills in English and Cantonese. Mandarin proficiency is a plus.

Qualifications

• University or college graduate; business, insurance, legal or other relevant degree preferred.
• 8+ years relevant work experience in claims management, claims operations, or insurance servicing, with leadership or supervisory experience.
• General understanding of policy conditions and terms.
• Excellent organizational skills – able to prioritize work and meet deadlines.
• Excellent interpersonal skills – able to work within a team and negotiate effectively.
• Language fluency in English and Chinese (Cantonese); Mandarin is advantageous.

Responsibilities

• Monitor and manage progress of P&C claims to settlement.
• Support clients in providing insurers with documentation for settlement and liaise with clients as necessary.
• Provide advice to clients on claims procedure and respond to inquiries
• Lead end-to-end claims management across the operation centre, including intake, review, tracking and resolution.
• Act as senior escalation point for client claims queries and servicing issues, with authority to make complex decisions.

Skills

Claims leadership

Team leadership

English & Cantonese

Education

University degree in business/insurance (or related)

Job description

Marsh (Hong Kong) Limited is seeking a seasoned Claims professional to join our Claims Operations team in Hong Kong. The role emphasizes end-to-end management of property and casualty claims, client liaison, and timely settlement while maintaining strong internal controls.

The ideal candidate will have 8+ years in claims management, solid understanding of policy terms, and excellent organizational and communication skills in English and Cantonese. Mandarin proficiency is a plus.