Senior Claims Manager – End-to-End P&C Ops (Hong Kong)

Marsh Agency; Hong Kong; On-site; HKD 700,000 - 1,000,000; Full time

Job summary

Marsh Agency in Hong Kong seeks a seasoned claims professional to lead end-to-end P&C claims management, supervising operations and driving settlements. You will monitor progress, liaise with clients and insurers, and provide expert guidance on claims procedures while ensuring timely responses to inquiries.

Requirements include a university degree in business/insurance/related field and 8+ years in claims management, with leadership experience.

Qualifications

• University or college graduate; business, insurance, legal or other relevant degree preferred.
• 8+ years relevant work experience in claims management, claims operations, or insurance servicing, with demonstrated leadership or supervisory experience.
• General understanding of policy conditions and terms.
• Excellent organizational skills – able to prioritize work and meet deadlines.
• Excellent interpersonal skills – able to work within a team and negotiate effectively.
• Language fluency in English and Chinese (Cantonese); Mandarin is advantageous.

Responsibilities

• Assist to monitor and manage progress of P&C claims to settlement.
• Support clients in providing insurers with required documentation and information; liaise with clients as necessary.
• Provide advice to clients on claims procedure and respond promptly to inquiries.
• Lead the end-to-end claims management process across the operation centre from intake to resolution.
• Act as a senior escalation point for client claims queries and servicing issues.
• Review claims updates, payments, and expenses to support strong claims administration and controls.

Skills

Organizational skills

Interpersonal skills

English and Cantonese

Negotiation

Leadership

Education

University or college graduate; business/insurance/legal degree preferred

Job description

Marsh Agency in Hong Kong seeks a seasoned claims professional to lead end-to-end P&C claims management, supervising operations and driving settlements. You will monitor progress, liaise with clients and insurers, and provide expert guidance on claims procedures while ensuring timely responses to inquiries.

Requirements include a university degree in business/insurance/related field and 8+ years in claims management, with leadership experience.