Assistant Vice President / Claims Manager – Claims Operation

Marsh (Hong Kong) Limited; Hong Kong; On-site; HKD 900,000 - 1,500,000; Full time

Job summary

Marsh (Hong Kong) Limited is seeking a senior claims professional to join the Claims Operation team in Hong Kong. You will lead end-to-end P&C claims management, monitor progress to settlement, provide timely documentation support to clients and insurer partners, and act as escalation point for complex matters.

The role requires 8+ years in claims management or insurance servicing, strong leadership, fluency in English and Cantonese, and solid understanding of policy conditions.

Qualifications

• University or college graduate; business, insurance, legal or other relevant degree preferred.
• 8+ years relevant work experience in claims management, claims operations, or insurance servicing, with demonstrated leadership or supervisory experience.
• General understanding of policy conditions and terms.
• Excellent organizational skills – able to prioritize work and meet deadlines.
• Excellent interpersonal skills – able to work within a team and negotiate effectively.
• Language fluency in English and Chinese (Cantonese); Mandarin is advantageous.

Responsibilities

• Assist to monitor and manage progress of P&C claims to settlement
• Support clients in providing insurers with required documentation and information for settlement
• Lead the end-to-end claims management process across the operation centre, including claim intake, review, tracking, and resolution
• Act as a senior escalation point for client claims queries and servicing issues
• Review claims updates, payments, and expenses to support strong claims administration and internal controls
• Attend claims meetings with clients and work with brokers to render the best claims services
• Collaborate with Centre of Excellence in Kuala Lumpur to drive performance and productivity

Skills

Claims management

Leadership

Communication

Interpersonal skills

Bilingual English/Chinese

Education

Bachelor’s degree in business, insurance, law or related field

Job description

We are seeking a talented individual to join our Claims Operation team. This role will be based in Hong Kong.

We will count on you to:

Assist to monitor and manage progress of P&C claims to settlement

Support our clients in providing insurers with all documentation and information required for the settlement of claims and liaise with clients as necessary

Provide advice to clients on claims procedure

Provide prompt response to client’s enquiries

Liaise with service providers to ensure claims are properly handled

Prepare claims reports and statistics

Attend claims meetings with clients as required

Work with brokers to render the best claims services

Work with Centre of Excellence in Kuala Lumpur to drive performance and productivity

Lead the end-to-end claims management process across the operation centre, including claim intake, review, tracking, and resolution

Act as a senior escalation point for client claims queries and servicing issues, with authority to make decisions on complex matters, with authority to make decisions on complex matters

Review claims updates, payments, and expenses to support strong claims administration, oversight, and internal controls

What you need to have:

University or college graduate; business, insurance, legal or other relevant degree preferred

8+ years relevant work experience in claims management, claims operations, or insurance servicing, with demonstrated leadership or supervisory experience (less experience will be considered for Claims Manager position)

General understanding of policy conditions and terms

Excellent organizational skills – able to prioritize work and meet deadlines

Excellent interpersonal skills – able to work within a team and negotiate effectively

Language fluency in English and Chinese (Cantonese); Mandarin is advantageous

Why join our team:

We help you be your best through professional development opportunities, interesting work and supportive leaders.

We foster a vibrant and inclusive culture where you can work with talented colleagues to create new solutions and have impact for colleagues, clients and communities.

Our scale enables us to provide a range of career opportunities, as well as benefits and rewards to enhance your well-being

Marsh (NYSE: MRSH) is a global leader in risk, reinsurance and capital, people and investments, and management consulting, advising clients in 130 countries. With annual revenue of over $27 billion and more than 95,000 colleagues, Marsh helps build the confidence to thrive through the power of perspective. For more information, visit marsh.com, or follow us on LinkedIn and X.
Marsh is committed to providing an inclusive work environment. We aim to attract and retain the best, most qualified people and value colleagues of all backgrounds, without regard to age, background, disability, ethnic origin, family duties, gender orientation or expression, marital status, nationality, parental status, personal or social status, political affiliation, race, religion and beliefs, sex/gender, sexual orientation or expression, skin color, or any other characteristic protected by applicable law.