Chief Claims Advocate, Hong Kong & Macao

HK001 Marsh (Hong Kong) Limited; Hong Kong; Vor Ort; HKD 1.800.000 - 2.400.000; Vollzeit

Zusammenfassung

Marsh Risk seeks a Head of Claims Advocacy to lead complex insurer negotiations and drive regional claims operations across Hong Kong and Macao. You will shape strategies, oversee tender responses and collaborate with regional leaders to innovate revenue models while ensuring alignment with Marsh Global standards.

The role requires 15+ years in insurance with large corporate accounts, strong English and Cantonese communication, and advanced PC skills. Hybrid or on-site setup in HK.

Qualifikationen

• University or college graduate with business, insurance, or law background.
• ANZIIF or ACII qualification preferred.
• Solid insurance brokerage/claims/account management/sales experience.
• 15+ years of insurance experience across multiple product lines.
• Experience with large corporate accounts is essential.
• Strong communication and presentation skills.
• Ability to build strong relationships with market partners.
• Fluent in English and Cantonese; proficient PC skills (Word/Excel/PowerPoint).
• Ambitious with a solutions focus in claims advisory management.

Aufgaben

• Manage or supervise complex insurer negotiations for client outcomes.
• Lead claims insertion/element of tender and RFP responses.
• Collaborate with regional and country leadership on revenue models for claims advocacy.
• Oversee role-cost-location alignment within the country via workflow systems.
• Design and evaluate claims operations processes to maximize efficiencies.
• Maintain relationships with regional and country advocacy teams.
• Provide strategic guidance on regulatory and market imperatives for HK & Macao.
• Improve claims processing efficiency across the region and fast-track opportunities.
• Challenge practices and develop innovative solutions for risks and controls.
• Evaluate high-complexity escalated claims issues and resolve or escalate.
• Approve operational controls aligned with Marsh Global standards.

Kenntnisse

Insurance knowledge

ANZIIF/ACII

Account management

Sales skills

Large corporate accounts

Communication

English & Cantonese

PC skills

Claims advisory management

Ausbildung

University degree preferred

Business/Insurance/Legal related

Tools

Word

Excel

PowerPoint

Jobbeschreibung

Marsh Risk seeks a Head of Claims Advocacy to lead complex insurer negotiations and drive regional claims operations across Hong Kong and Macao. You will shape strategies, oversee tender responses and collaborate with regional leaders to innovate revenue models while ensuring alignment with Marsh Global standards.

The role requires 15+ years in insurance with large corporate accounts, strong English and Cantonese communication, and advanced PC skills. Hybrid or on-site setup in HK.