Assistant Vice President / Claims Manager – Claims Operation

Marsh Agency; Hong Kong; On-site; HKD 700,000 - 1,000,000; Full time

Job summary

Marsh Agency in Hong Kong seeks a seasoned claims professional to lead end-to-end P&C claims management, supervising operations and driving settlements. You will monitor progress, liaise with clients and insurers, and provide expert guidance on claims procedures while ensuring timely responses to inquiries.

Requirements include a university degree in business/insurance/related field and 8+ years in claims management, with leadership experience.

Qualifications

• University or college graduate; business, insurance, legal or other relevant degree preferred.
• 8+ years relevant work experience in claims management, claims operations, or insurance servicing, with demonstrated leadership or supervisory experience.
• General understanding of policy conditions and terms.
• Excellent organizational skills – able to prioritize work and meet deadlines.
• Excellent interpersonal skills – able to work within a team and negotiate effectively.
• Language fluency in English and Chinese (Cantonese); Mandarin is advantageous.

Responsibilities

• Assist to monitor and manage progress of P&C claims to settlement.
• Support clients in providing insurers with required documentation and information; liaise with clients as necessary.
• Provide advice to clients on claims procedure and respond promptly to inquiries.
• Lead the end-to-end claims management process across the operation centre from intake to resolution.
• Act as a senior escalation point for client claims queries and servicing issues.
• Review claims updates, payments, and expenses to support strong claims administration and controls.

Skills

Organizational skills

Interpersonal skills

English and Cantonese

Negotiation

Leadership

Education

University or college graduate; business/insurance/legal degree preferred

Job description

We are seeking a talented individual to join our Claims Operation team. This role will be based in Hong Kong.

We Will Count On You To

• Assist to monitor and manage progress of P&C claims to settlement
• Support our clients in providing insurers with all documentation and information required for the settlement of claims and liaise with clients as necessary
• Provide advice to clients on claims procedure
• Provide prompt response to client’s enquiries
• Liaise with service providers to ensure claims are properly handled
• Prepare claims reports and statistics
• Attend claims meetings with clients as required
• Work with brokers to render the best claims services
• Work with Centre of Excellence in Kuala Lumpur to drive performance and productivity
• Lead the end-to-end claims management process across the operation centre, including claim intake, review, tracking, and resolution
• Act as a senior escalation point for client claims queries and servicing issues, with authority to make decisions on complex matters, with authority to make decisions on complex matters
• Review claims updates, payments, and expenses to support strong claims administration, oversight, and internal controls

What You Need To Have

• University or college graduate; business, insurance, legal or other relevant degree preferred
• 8+ years relevant work experience in claims management, claims operations, or insurance servicing, with demonstrated leadership or supervisory experience (less experience will be considered for Claims Manager position)
• General understanding of policy conditions and terms
• Excellent organizational skills – able to prioritize work and meet deadlines
• Excellent interpersonal skills – able to work within a team and negotiate effectively
• Language fluency in English and Chinese (Cantonese); Mandarin is advantageous

Why Join Our Team

• We help you be your best through professional development opportunities, interesting work and supportive leaders.
• We foster a vibrant and inclusive culture where you can work with talented colleagues to create new solutions and have impact for colleagues, clients and communities.
• Our scale enables us to provide a range of career opportunities, as well as benefits and rewards to enhance your well-being

Marsh (NYSE: MRSH) is a global leader in risk, reinsurance and capital, people and investments, and management consulting, advising clients in 130 countries. With annual revenue of over $27 billion and more than 95,000 colleagues, Marsh helps build the confidence to thrive through the power of perspective. For more information, visit marsh.com, or follow us on LinkedIn and X. Marsh is committed to providing an inclusive work environment. We aim to attract and retain the best, most qualified people and value colleagues of all backgrounds, without regard to age, background, disability, ethnic origin, family duties, gender orientation or expression, marital status, nationality, parental status, personal or social status, political affiliation, race, religion and beliefs, sex/gender, sexual orientation or expression, skin color, or any other characteristic protected by applicable law.