Hong Kong–Based Senior Claims Operations Lead

Marsh (Hong Kong) Limited; Hong Kong; On-site; HKD 900,000 - 1,500,000; Full time

Job summary

Marsh (Hong Kong) Limited is seeking a senior claims professional to join the Claims Operation team in Hong Kong. You will lead end-to-end P&C claims management, monitor progress to settlement, provide timely documentation support to clients and insurer partners, and act as escalation point for complex matters.

The role requires 8+ years in claims management or insurance servicing, strong leadership, fluency in English and Cantonese, and solid understanding of policy conditions.

Qualifications

• University or college graduate; business, insurance, legal or other relevant degree preferred.
• 8+ years relevant work experience in claims management, claims operations, or insurance servicing, with demonstrated leadership or supervisory experience.
• General understanding of policy conditions and terms.
• Excellent organizational skills – able to prioritize work and meet deadlines.
• Excellent interpersonal skills – able to work within a team and negotiate effectively.
• Language fluency in English and Chinese (Cantonese); Mandarin is advantageous.

Responsibilities

• Assist to monitor and manage progress of P&C claims to settlement
• Support clients in providing insurers with required documentation and information for settlement
• Lead the end-to-end claims management process across the operation centre, including claim intake, review, tracking, and resolution
• Act as a senior escalation point for client claims queries and servicing issues
• Review claims updates, payments, and expenses to support strong claims administration and internal controls
• Attend claims meetings with clients and work with brokers to render the best claims services
• Collaborate with Centre of Excellence in Kuala Lumpur to drive performance and productivity

Skills

Claims management

Leadership

Communication

Interpersonal skills

Bilingual English/Chinese

Education

Bachelor’s degree in business, insurance, law or related field

Job description

Marsh (Hong Kong) Limited is seeking a senior claims professional to join the Claims Operation team in Hong Kong. You will lead end-to-end P&C claims management, monitor progress to settlement, provide timely documentation support to clients and insurer partners, and act as escalation point for complex matters.

The role requires 8+ years in claims management or insurance servicing, strong leadership, fluency in English and Cantonese, and solid understanding of policy conditions.