Senior Business Manager

Dtcpay; Hong Kong; On-site; HKD 1,000,000 - 1,600,000; Full time

Job summary

dtcpay seeks a Senior Business Manager to act as the COO's right hand, driving execution across operations, product delivery, compliance, and organizational initiatives. This high-impact, cross-functional role suits someone from a financial institution background who can turn strategy into measurable outcomes in a fast-moving, regulated environment.

The ideal candidate has corporate banking or payments/fintech experience, excels in coordinating across product, tech, and compliance, and can drive

Qualifications

• Bachelor's degree in business, finance, economics, or a related field.
• Typically 7+ years' experience within financial institutions, ideally in corporate banking or a payments/fintech firm.
• Strong understanding of financial services operations, product delivery, and regulatory/compliance requirements (AML/CFT, licensing, transaction monitoring).
• Proven ability to manage cross-functional initiatives and coordinate stakeholders across product, technology, compliance, and external partners.
• Highly self-directed—able to work independently, set priorities, and deliver in a fast-moving, ambiguous environment.
• Excellent analytical, project management, and communication skills, with strong attention to detail.
• Experience in payments, stablecoins, or digital assets is a strong advantage.
• Fluency in English; Cantonese and/or Mandarin.

Responsibilities

• Translate Group strategy into operating plans, KPIs, and milestones.
• Drive the COO office rhythms: planning cycles, reports, ExCo materials, and follow-through on decisions.
• Coordinate product operations, customer support, technical liaison, and operational risk.
• Identify process improvements to enhance scalability, efficiency, and service quality across the business.
• Coordinate between product, tech, and compliance to keep the roadmap on track.
• Plan, test, and launch payment and stablecoin products with a compliance- and security-first approach.
• Support governance of vendor management, systems implementation, and operational risk testing.
• Support regulatory filings, licence applications, and compliance reviews (HKMA, SFC, FATF).
• Implement internal controls, including AML/CFT, transaction monitoring, and process audits.
• Maintain relationships with regulators, banking partners, and infrastructure providers.
• Create SOPs, SLAs, and product governance mechanisms.
• Manage special projects and business transformation initiatives for the COO from end to end.
• Prepare analyses, business cases, and briefing materials for executive decisions.

Skills

Cross-functional coordination

Project management

Regulatory compliance

Analytical skills

Communication skills

Education

Bachelor's degree in business/finance/economics

Job description

dtcpay is a MAS licensed payment service provider that bridges traditional finance and digital assets. We enable businesses to accept and make payments in both fiat and digital currencies, delivering secure, efficient, and seamless payment experiences across borders. As we expand globally, we are shaping the future of digital payments.

We are also recognised as one of Singapore’s Top 10 Startups in the LinkedIn Top Startups 2025 list, a reflection of our momentum and the exciting journey ahead for our team.

We are seeking a Senior Business Manager to act as the right hand to the COO, driving execution across business operations, product delivery, compliance operations, and organisational initiatives. This is a high-impact, cross-functional role for someone who can turn strategy into measurable operating outcomes, manage priorities on behalf of the COO, and operate independently in a fast-moving, regulated environment. The ideal candidate brings a financial institution background — ideally corporate banking or a payments firm — and thrives amid ambiguity and pace.

What You Will Do:

• Business & Operations Support
• Support the COO in translating Group strategy into concrete operating plans, KPIs, and delivery milestones, and track progress against them.
• Drive the day-to-day rhythm of the COO's office — planning cycles, management reporting, ExCo materials, and follow-through on decisions.
• Coordinate core operational functions including product operations, customer support, technical liaison, and operational risk.
• Identify process improvements that enhance scalability, efficiency, and service quality across the business.
• Product Delivery & Cross-Functional Coordination
• Act as the connective tissue between product, technology, and compliance teams to keep the product roadmap on track.
• Help manage the planning, testing, and launch of payment and stablecoin products with a compliance- and security-first approach.
• Support governance of vendor management, systems implementation, and operational risk testing.
• Compliance Operations & Risk
• Support operational readiness for regulatory filings, licence applications, and compliance reviews (e.g. HKMA, SFC, FATF standards).
• Coordinate the implementation of internal controls, including AML/CFT, transaction monitoring, and process audits.
• Help maintain strong working relationships with regulators, banking partners, and infrastructure providers.
• Organisation & Execution
• Establish and maintain standard operating procedures (SOPs), service-level standards, and product governance mechanisms.
• Manage special projects and business transformation initiatives on behalf of the COO from end to end.
• Prepare analysis, business cases, and briefing materials to support executive decision-making.

What We Are Looking For:

• Bachelor's degree in business, finance, economics, or a related field.
• Typically 7+ years' experience within financial institutions, ideally in corporate banking or a payments / fintech firm.
• Strong understanding of financial services operations, product delivery, and regulatory / compliance requirements (AML/CFT, licensing, transaction monitoring).
• Proven ability to manage cross-functional initiatives and coordinate stakeholders across product, technology, compliance, and external partners.
• Highly self-directed — able to work independently, set priorities, and deliver in a fast-moving, ambiguous environment.
• Excellent analytical, project management, and communication skills, with strong attention to detail.
• Experience in payments, stablecoins, or digital assets is a strong advantage.
• Fluency in English; Cantonese and/or Mandarin.

What Success Looks Like:

• The COO's priorities move forward on time, with clear tracking and fewer things falling through the cracks.
• Improved operational governance, efficiency, and compliance readiness across the business.
• Faster time-to-market for payment and stablecoin products through tighter cross-functional coordination.

Competitive compensation and benefits packages

Regional exposure and career growth opportunities

Opportunity to work with a dynamic and innovative digital payments

Exposure to cross-functional collaboration and involvement

Mentorship and guidance from experienced professionals