Senior Business Analyst Data & AI Governance

Cathay Pacific Airways Limited; Hong Kong; Presencial; HKD 900 000 - 1 200 000; Tempo integral

Resumo da oferta

Cathay Pacific Airways Limited, based in Hong Kong, is seeking a Senior Business Analyst in Data & AI Governance within the Digital & Information Technology department. You will drive optimisation of governance processes, services and operating practices to improve efficiency, governance, and user experience across data, analytics and AI initiatives.

The role involves partnering with business and technology teams, translating strategy into practical processes, enabling self-service capabilities,

Qualificações

• Bachelor’s degree in Business, Information Systems, Data Science, Engineering, Analytics or related discipline
• 4+ years in process optimisation, business transformation, automation, AI governance, operational excellence or technology risk
• Proven ability to redesign complex processes, simplify workflows and deliver measurable business outcomes
• Experience in workflow automation, low-code/no-code platforms, process mining, RPA or AI-enabled solutions
• Strong understanding of Data & AI Governance, Responsible AI, risk management, controls and auditability principles
• Ability to translate business needs into scalable process, platform, automation and governance solutions
• Strong analytical skills with data, KPIs and benefit tracking to support decision-making and prioritisation
• Excellent stakeholder management, facilitation and communication across Business, Technology, Risk, Privacy, Security and Legal teams
• Strong understanding of organisational design, business capability modelling and operating model development
• Knowledge of emerging trends in Responsible AI, governance automation and data-driven organisations
• A curious, practical and technology-oriented mindset, with a passion for continuous improvement, automation, governance-by-design and scalable long-term solutions

Responsabilidades

• Analyse and improve Data & AI Governance processes to enhance efficiency, consistency, compliance and user experience
• Partner with business stakeholders, process owners and governance teams to identify process challenges, understand requirements and develop practical improvement opportunities
• Support the rollout and continuous improvement of Data & AI Governance policies, standards and operating procedures through effective process design and implementation
• Develop and maintain process documentation, including process maps, procedures, roles and responsibilities, business rules and workflow guidelines
• Identify opportunities to simplify, standardise and automate governance activities, approval workflows, reporting and administrative processes
• Coordinate with business and technology teams to implement process improvements and workflow automation solutions using existing enterprise platforms and tools
• Monitor governance process performance and use data-driven insights to reduce cycle times, manual effort, bottlenecks and operational risks
• Support stakeholder communication, training and adoption activities to enable successful implementation of new processes and ways of working
• Track key performance indicators (KPIs) and improvement outcomes to measure process effectiveness and business value
• Maintain governance records and process documentation to support audits, compliance reviews and continuous improvement initiatives

Conhecimentos

Process optimisation

Automation

Data & AI Governance

RPA

Low-code platforms

Formação académica

Bachelor’s degree in Business, Information Systems, Data Science, Engineering, Analytics

Ferramentas

Workflow automation tools

Low-code platforms

Process mining

RPA tools

AI-enabled solutions

Descrição da oferta de emprego

Senior Business Analyst - Data & AI Governance

Cathay Pacific

Digital & Information Technology

Digital Department

Permanent

Hong Kong SAR (China)

Role Introduction

Reports to: Data & AI Governance Manager

The Digital department (DGT) enables the effective and responsible use of data and artificial intelligence across the organization.

As a Senior Business Analyst - Data & AI Governance, you drive the optimisation of Data & AI Governance processes, services and operating practices, improving efficiency, scalability, control, accountability and user experience. You translate governance strategy and operating model requirements into practical and sustainable processes, digital workflows and self-service capabilities that support the trusted adoption of data, analytics and AI.

This role gives you the opportunity to work across business and technology teams to identify opportunities for process improvement, automation and AI-enabled solutions. You will further strengthen your expertise in Data & AI Governance, Responsible AI and governance automation while building sustainable continuous improvement capabilities.

Key Responsibilities

• Item 1 of 10, Analyse and improve Data & AI Governance processes to enhance efficiency, consistency, compliance and user experience Analyse and improve Data & AI Governance processes to enhance efficiency, consistency, compliance and user experience
• Item 2 of 10, Partner with business stakeholders, process owners and governance teams to identify process challenges, understand requirements and develop practical improvement opportunities Partner with business stakeholders, process owners and governance teams to identify process challenges, understand requirements and develop practical improvement opportunities
• Item 3 of 10, Support the rollout and continuous improvement of Data & AI Governance policies, standards and operating procedures through effective process design and implementation Support the rollout and continuous improvement of Data & AI Governance policies, standards and operating procedures through effective process design and implementation
• Item 4 of 10, Develop and maintain process documentation, including process maps, procedures, roles and responsibilities, business rules and workflow guidelines Develop and maintain process documentation, including process maps, procedures, roles and responsibilities, business rules and workflow guidelines
• Item 5 of 10, Identify opportunities to simplify, standardise and automate governance activities, approval workflows, reporting and administrative processes Identify opportunities to simplify, standardise and automate governance activities, approval workflows, reporting and administrative processes
• Item 6 of 10, Coordinate with business and technology teams to implement process improvements and workflow automation solutions using existing enterprise platforms and tools Coordinate with business and technology teams to implement process improvements and workflow automation solutions using existing enterprise platforms and tools
• Item 7 of 10, Monitor governance process performance and use data-driven insights to reduce cycle times, manual effort, bottlenecks and operational risks Monitor governance process performance and use data-driven insights to reduce cycle times, manual effort, bottlenecks and operational risks
• Item 8 of 10, Support stakeholder communication, training and adoption activities to enable successful implementation of new processes and ways of working Support stakeholder communication, training and adoption activities to enable successful implementation of new processes and ways of working
• Item 9 of 10, Track key performance indicators (KPIs) and improvement outcomes to measure process effectiveness and business value Track key performance indicators (KPIs) and improvement outcomes to measure process effectiveness and business value
• Item 10 of 10, Maintain governance records and process documentation to support audits, compliance reviews and continuous improvement initiatives Maintain governance records and process documentation to support audits, compliance reviews and continuous improvement initiatives

Requirements

• Item 1 of 11, Bachelor’s degree in Business, Information Systems, Data Science, Engineering, Analytics or a related discipline Bachelor’s degree in Business, Information Systems, Data Science, Engineering, Analytics or a related discipline
• Item 2 of 11, Minimum 4 years of experience in process optimisation, business transformation, automation, AI governance, operational excellence or technology risk Minimum 4 years of experience in process optimisation, business transformation, automation, AI governance, operational excellence or technology risk
• Item 3 of 11, Proven ability to redesign complex processes, simplify workflows and deliver measurable business outcomes Proven ability to redesign complex processes, simplify workflows and deliver measurable business outcomes
• Item 4 of 11, Experience in workflow automation, low-code/no-code platforms, process mining, RPA or AI-enabled solutions Experience in workflow automation, low-code/no-code platforms, process mining, RPA or AI-enabled solutions
• Item 5 of 11, Strong understanding of Data & AI Governance, Responsible AI, risk management, controls and auditability principles Strong understanding of Data & AI Governance, Responsible AI, risk management, controls and auditability principles
• Item 6 of 11, Ability to translate business needs into scalable process, platform, automation and governance solutions Ability to translate business needs into scalable process, platform, automation and governance solutions
• Item 7 of 11, Strong analytical skills with experience using data, KPIs and benefit tracking to support decision-making and prioritisation Strong analytical skills with experience using data, KPIs and benefit tracking to support decision-making and prioritisation
• Item 8 of 11, Excellent stakeholder management, facilitation and communication skills, with experience working across Business, Technology, Risk, Privacy, Security and Legal teams Excellent stakeholder management, facilitation and communication skills, with experience working across Business, Technology, Risk, Privacy, Security and Legal teams
• Item 9 of 11, Strong understanding of organisational design, business capability modelling and operating model development Strong understanding of organisational design, business capability modelling and operating model development
• Item 10 of 11, Knowledge of emerging trends in Responsible AI, governance automation and data-driven organisations Knowledge of emerging trends in Responsible AI, governance automation and data-driven organisations
• Item 11 of 11, A curious, practical and technology-oriented mindset, with a passion for continuous improvement, automation, governance-by-design and scalable long-term solutions A curious, practical and technology-oriented mindset, with a passion for continuous improvement, automation, governance-by-design and scalable long-term solutions

Personal & Application Information

Cathay Pacific is committed to fostering an environment that values Diversity, Equity, Inclusion and Belonging. As an equal opportunity employer, we are committed to attracting and hiring qualified individuals from diverse backgrounds, experiences and abilities. We strive to create a respectful, inclusive workplace free from discrimination, harassment and bullying.

Privacy

Personal data provided by job applicants will be used strictly in accordance with our Applicant Personal Information Collection Statement and for recruitment purposes only. Candidates not notified within eight weeks may consider their application unsuccessful. We keep records of your data for no longer than is necessary for the purpose for which we obtained them and any other permitted linked purposes. If your application is unsuccessful, we will keep your details on file for as long as is necessary to process your application or for the purposes of further job opportunities if you agree to such longer periods.