Senior Data & AI Governance Analyst: Process & Automation

Cathay Pacific Airways Limited; Hong Kong; On-site; HKD 900,000 - 1,200,000; Full time

Job summary

Cathay Pacific Airways Limited, based in Hong Kong, is seeking a Senior Business Analyst in Data & AI Governance within the Digital & Information Technology department. You will drive optimisation of governance processes, services and operating practices to improve efficiency, governance, and user experience across data, analytics and AI initiatives.

The role involves partnering with business and technology teams, translating strategy into practical processes, enabling self-service capabilities,

Qualifications

• Bachelor’s degree in Business, Information Systems, Data Science, Engineering, Analytics or related discipline
• 4+ years in process optimisation, business transformation, automation, AI governance, operational excellence or technology risk
• Proven ability to redesign complex processes, simplify workflows and deliver measurable business outcomes
• Experience in workflow automation, low-code/no-code platforms, process mining, RPA or AI-enabled solutions
• Strong understanding of Data & AI Governance, Responsible AI, risk management, controls and auditability principles
• Ability to translate business needs into scalable process, platform, automation and governance solutions
• Strong analytical skills with data, KPIs and benefit tracking to support decision-making and prioritisation
• Excellent stakeholder management, facilitation and communication across Business, Technology, Risk, Privacy, Security and Legal teams
• Strong understanding of organisational design, business capability modelling and operating model development
• Knowledge of emerging trends in Responsible AI, governance automation and data-driven organisations
• A curious, practical and technology-oriented mindset, with a passion for continuous improvement, automation, governance-by-design and scalable long-term solutions

Responsibilities

• Analyse and improve Data & AI Governance processes to enhance efficiency, consistency, compliance and user experience
• Partner with business stakeholders, process owners and governance teams to identify process challenges, understand requirements and develop practical improvement opportunities
• Support the rollout and continuous improvement of Data & AI Governance policies, standards and operating procedures through effective process design and implementation
• Develop and maintain process documentation, including process maps, procedures, roles and responsibilities, business rules and workflow guidelines
• Identify opportunities to simplify, standardise and automate governance activities, approval workflows, reporting and administrative processes
• Coordinate with business and technology teams to implement process improvements and workflow automation solutions using existing enterprise platforms and tools
• Monitor governance process performance and use data-driven insights to reduce cycle times, manual effort, bottlenecks and operational risks
• Support stakeholder communication, training and adoption activities to enable successful implementation of new processes and ways of working
• Track key performance indicators (KPIs) and improvement outcomes to measure process effectiveness and business value
• Maintain governance records and process documentation to support audits, compliance reviews and continuous improvement initiatives

Skills

Process optimisation

Automation

Data & AI Governance

RPA

Low-code platforms

Education

Bachelor’s degree in Business, Information Systems, Data Science, Engineering, Analytics

Tools

Workflow automation tools

Low-code platforms

Process mining

RPA tools

AI-enabled solutions

Job description

Cathay Pacific Airways Limited, based in Hong Kong, is seeking a Senior Business Analyst in Data & AI Governance within the Digital & Information Technology department. You will drive optimisation of governance processes, services and operating practices to improve efficiency, governance, and user experience across data, analytics and AI initiatives.

The role involves partnering with business and technology teams, translating strategy into practical processes, enabling self-service capabilities,